NeedTagsReviews of needtags.com

easy to use, avoided in person process

Your service beats standing long lines at the DMV offices. Will use your services in the future. Thank you Jane for all your help. Bob Dowd

The service you provided (title transfer) was fine. I have not yet received the documents from the DMV, but have received the electronic docs that I can print out as proof of ownership and registration. The less good part of your service delivery is that it feels vaguely predatory that your link shows up in a web search above the actual DMV's and that the 10x cost of your service over the DMV's is not clearly described. Like MANY of the reviews online of NeedTags, I felt a bit tricked into using your service and feel sort of dumb for not having recognized that I was not dealing directly with the DMV until I had officially agreed to use your service. As someone who helps companies design their service experiences, I would strongly recommend that you employ a principle of transparency in every interaction. After reading the many negative reviews, I sent a message to your customer service asking for the cost of your service, and to their credit, they responded quickly saying it was $149 (the DMV charges $15, which incidentally, I still need to pay as part of using your service). I would also recommend that you reassess the cost of your services. There is quite literally nothing that justifies an additional $149 for each and every transaction. It just is inappropriate and will ultimately create a reputation that puts your organization out of business.

I lost my title and NeedTags.com not only expedited the process of getting it, but the ease of doing business and the fact I didn't have to go to the DMV was invaluable! I missed a field on the original paperwork and Jane not only made the missing requirements very clear but was super prompt in responding to my email(s). I highly recommend NeedtTags.com!!!

Direct and easy. Just triple check and submit and it’ll be done. Appreciate them helping me with my process!

Adriana made my experience great. Thanks to her expertise and patience I see my errors and misunderstandings and, nevertheless, my car is registered! That was, after all, the whole point. She took me from annoyance to realization. and on to satisfaction.

NeedTags pays for top of the list positioning in a google search. Without noticing I just plowed forward with a title transfer and re-reg after private party purchase. I paid the up front fee of $149. Thinking it was half of the payment of $320. Come to find out the $149 was NeedTag's fee for services. It's my fault for not paying close enough attention. So, buyer beware! Fees are BIG!

I thought I had paid for my car registration renewal with the California DMV. I am entirely at fault for not double-checking the URL before doing business with this so-called business. DMV says that the car registration was renewed- at least they got that part right. However, the first sticker got lost in the mail, and at this point, I won't see the second sticker since it's been over a week since I requested the free replacement sticker. I usually get the sticker within 48 hours. I will wait a few weeks, report them stolen, and then pay another fee for the replacement sticker. This whole ordeal will cost me over $200 for total nonsense. I did not save any time. Stay away from this business!