Andre A.
The company is a scam
The company is a scam. They mislead and redirect people who search for DMV.CA.GOV to their similar looking website and charge them extra for a completely unnecessary "service charge". Upon requesting a cancellation minutes after, they make it impossible to get refunded for just the service charge and threaten you, the client with litigation if you decide to file a chargeback with your credit card provider.
Response from NeedTagsNov 4, 2024
Thank you for your review Andre. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.



