Constance C.
had a terrible experience with…
had a terrible experience with NeedTags.com. They charge a $50 fee just to process your tags, and the service felt shady from the start. I used this site thinking it was the official DMV—it looks very similar—but it is not. Always check for .gov before paying anything. My car needed a smog test, and the DMV allows you to pay registration on time and complete the smog within a month with no late fees. I assumed NeedTags would send my payment to the DMV immediately. Instead, they held onto my money for three weeks until the smog was done, and because of that delay, my registration became late. When I called, they said I now owed an extra $100 in late fees to get my tags. I demanded a refund and paid the DMV directly—still $120 cheaper than what NeedTags was trying to charge me. Their delay caused me to owe an extra $100 even with the DMV. In my experience, this site is basically a scam. Beware.
Response from NeedTagsNov 17, 2025
Thank you for your review. We appreciate your time. The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. Although we cannot give specific details in this public response, there are situations which require customers to fulfill certain DMV requirements, which if not done in a timely manner may delay receipt of renewed registration. The customer in this case was issued a full refund after cancellation. They delayed getting their smog inspection for 30 days after they placed their order. The customer was given detailed instructions from us when they placed their order. Please contact our customer care department if we can be of any further assistance.