NECAReviews of necaonline.com

Edit: It arrived today on October 30 outta nowhere. I will still leave 1 start cause they gave no updates. On the website it still says unfullfilled and they sent no emails. I ordered A Nightmare on Elm Street part 2 on August 27 2024. It's October 26 still hasn't shipped and no updates from them. I'll never order anything from the Neca website again. Luckily I found a part 3 from BBTS and ik they'll actually deliver within 7-10 days like they say

I pre-ordered several items in July of 2024 and my credit card was charged immediately. I started seeing the items i ordered available on other websites including eBay in September I reached out to CS and was informed that the items were not yet available. Finally contacted them again on October 23 and asked for firm shipping date or wanted a refund. They credited my CC but the issue is they shouldn’t have dragged this out without providing me any updates and obviously fulfill orders to major retailers first. They lost what would have been a good customer. Never again NECA.

Scam site, ordered the Beetlejuice baby, was supposed to ship in late September ... nothing, no update on the order either. But they charged my credit card ... of course they did. Do not buy from them. Avoid. Edit - I have been reading that they have been accidentally shipping multiple orders out to customers that ordered 1 item - so for limited editions there is customers that don't receive items...then to make matters worse NECA are blaming the customers for their mistake and sending them threatening messages that if they don't send it back they will double charge them and ban them from buying items in future. Complete clown show of a company. Edit - I finally did get a refund, but I needed to contact the Better Business Bureau of New Jersey to do so ...

A COMPLETE FCKEN SCAM! Stay away. THEY WILL NOT SHIP ANYTHING AND WILL NOT REDUND YOU.

I've ordered their sdcc's predator from prey and I've received nothing yet, in august a tracking was send but the delivery adress was wrong and it was resent to NECA, after that we told me it would be ship in september but here we are, and I've nothing. I will change my comment if anything change but right now I'm starting to think about legal action

Ordered Bride Of Frankenstein with chair that was listed as in stock on their Facebook a month ago and still haven't received it. Every time I reach out to them I get automated emails that keep saying "be patient, it will be shipping soon". I sent an email 2 days ago asking to cancel and haven't heard back.

I asked to cancel my order a few days after placing it due to my son’s grandma buying him the same thing. They told me I couldn’t because the valuable nature of the toy….. how does a toy loose value if it hasn’t left? This was 4 weeks ago. The customer service is automated, no help.

Another review to reflect that NECA does not follow through on their orders. Note, they have the no cancellations/no refunds policy for the apparent reason that they can delay orders indefinitely, for any reason whatsoever. If you reach out to customer service, either via email or telephone, you will be met with the same response as everyone here--we'll send it soon. Point out to them that they've been telling you that for a month (for supposedly in stock items) and you may be met with the response that I was met with, silence. Their customer service is a joke and their tactics are predatory. This company is ripe for a class action lawsuit.