NECAReviews of necaonline.com

I ordered a collectible from this company on September 6th and received a damaged item on October 7th--it was wet and the box had been crushed in. I immediately contacted NECA customer service and was surprised that they were quick to send a pre-paid label and apology along with the promise I would receive either 1.) an exchange if the item was still in-stock or 2.) a refund if it wasn't available. I waited for several weeks after they received the returned item, and I slowly watched the item sell out completely. The entire time customer service assured me their "warehouse" was working on it. Here we are almost two MONTHS later and I'm STILL waiting on a refund. I've tried contacting them and they ignore all communication. I finally had to dispute the charge on my credit card which I'm STILL fighting. I've been a NECA customer for years, but I'll never buy another item of theirs. I even plan on selling what I have. Why support a company that doesn't care about their customers?

Only sent one of two items I ordered. I contacted them and they replied with a canned response that "the ordered had been fulfilled." It took five further emails and a little over a month to finally have the rest of my ordered shipped. The entire time they fought me on sending me anything. Saying "they have records it was sent and they rarely have warehouse mix ups." Then that this was an "atypical situation and they have no proof in my claims." Like holy crap, they instantly assumed I was in the wrong and that they are under no obligation to correct the mistake. I will never buy directly from Neca again.

Difficult to understand how a company like NECA can put so much effort into quality figured and products, and yet able to provide the worst customer service possible. If they ever go out of business, it will be a direct line to this department. I ordered a Freddy Kruger and a Beetlejuice figure on Oct. 12 and it is now nearly Thanksgiving day and after 10 emails only got one response, "order is shipping soon" back on Nov. 10. Still has not arrived and no response. NECA is better off not claiming they have a customer service than to have this group. Customers can accept delays or back orders or any other realistic response but ignoring Customers is creating negativity with its own fan base and will only lead to customers abandoning this brand. Maybe try providing a phone number for customer service because obviously no one is responding to the email provided on NECA website. If I ever get my order or a refund, I am done with this joke of a company.

I preordered a Toony Terror set in July and they just kept pushing the delivery date out until it finally arrived 4 months later. And when the four items were finally delivered, 3 of them looked like they had been intentionally damaged before shipping (tops of all of packages were creased in half), and the fourth item was not the item I ordered. I reached out to their customer service to return the order, and they have yet to even reply. Worst company and customer service ever…do not waste your time or money on this store.

NECA's customer service leaves much to be desired, revealing a lack of regard for individual customer experience. The constant uncertainty surrounding my order delivery and if it ever gets delivered, coupled with generic and dismissive email responses, highlights their negligence and poor communication practices. Rather than addressing specific issues, the company seems content with providing impersonal and unhelpful replies, leaving me feeling unheard and undervalued as a customer. This experience with NECA is not only frustrating but also reflects a concerning disregard for customer satisfaction and quality service. don't order directly from NECA It'll end in tears.

Terrible. Emailed me offering free shipping if I ordered 2 sets. Ordered 2 sets, no free shipping received. Emailed CS, to be told that this wasn't available in the UK. The email sent to me mentioned no restrictions to the offer and had no T's and C's same for the website. Requested a refund as I only ordered 2 complete sets based on the free shipping. Took them 2 days to send me a refund that was short about £12. I'll never use again.

This company are disgusting. I ordered a T-shirt from them five months ago and the first time I messaged they lied and said it was ready to be shipped. I’ve messaged over and over asking them for the T-shirt or my money back and they simply ignore it. DONT BUY FROM THEM.

Appalling service. Ordered an item listed as in stock in September for a birthday gift, now it's November and it still hasn't dispatched. Emailed them and all I get is an automated response. Terrible.