NebrooReviews of nebroo.com

Travis was ver

Marcuz was extremely helpful. He took care of the issue I was experiencing.

TRAVIS WAS VERY HELPFUL AND CURTIOUS.

Have been trying to speak with a live agent for over 1 week. Daily frequent calls with holds over 30 minutes and unable to speak to anyone. CS stinks!

This is my second review. I sent an email about the price discrepancy, to my surprise and extreme satisfaction. They refunded thr over price $30! And the did it within 20 hours. Then I recieved a followup text, wanting to make it right ! I recieved the hearing aids 2 days later and I have been using them, by the 6 weeks method and they have been very helpful.

Daisy has been wonderful to work with. I rated Nebroo 5 stars but she deserved higher than that. I have purchased approximately 7 aides for my family and friends and they are amazing. In every instance that I have had the need for assistance, they have never failed me or my expectations. I highly recommend them.

I have tried to follow the six week program and I have watched all the videos to no avail. There is no way these could work for me as they do not fit in my ears no matter which rubber tip I try. Additionally they screech unexpectedly and fall out at random times I have called daily and “Charlotte” an obvious AI bot answers and transfers me to someone she is sure can help me. Then I am on hold for just about 30 minutes until the call is dropped. Without exaggeration I have wasted hours calling daily and have never spoken to a human I upgraded and spent $396 and I demand a refund

By my own oversight, I failed to follow through on a return request until 3 days after expiration of the 120-day return window that starts with arrival of the hearing aid. I had first called well within the period in order to get the necessary return approval, but hung up after I had been waiting more than 40 minutes. I l could have tried calling again or contacting Nebroo by email, but I did not call back until 123 days after receipt of my hearing. This time I called twice and after (only) a 25 minute wait was connected to a Nebroo rep. Andrew the agent who handled my late request was extremely courteous and intelligent. He attempted the arduous task of getting an extension of the return window on my behalf. Unfortunately his superiors would not approve a full $99 refund, but instead extended a refund of $30 which I am expecting to be credited in the near future. Andrew is an extraordinarily fine young man and a great representative for this company.