NebrooReviews of nebroo.com

The nebroo people were the finest in helping find the perfect hearing aid. It was a delight to deal with them. I ordered my first set and they were too large for my ears. They sent me another set and they were also too large because of my ear. It seems that one hearing canal isn't shaped properly. No doctor ever figured that out. But the nebroo customer service went above and beyond. Even though I can't wear them, I have passed them on to other people and they love them. In all my years I have never seen a company that was so helpful and kind. Thank you all.

Working with GREAT PEOPLE! Helping an old man with limited experience. I do like the hearing aids.

I have had excellent experience with your new Nebroo Hearing Aids. They definitely meet the desire that I have for hearing assistance as needed. I have had nothing but excellent assistance from your online and telephone support team. I highly recommend the Nebroo Hearing Aid as I do frequently to friends and family members. Thank you!

Her care and ability to understand my issue. Her patience with an old man. Her kindness and ability to solve my issue in such a satisfactory manner.

I have had hearing aids for ten years… those were the days of the expensive ones. We found Nebroo on FB and decided to try it. The customer service is amazing. They answer quickly and are so kind. As a classical, professional musician i also really enjoyed the music that played as I waited on the phone. I love having my hearing aids on Bluetooth, then I can hear the TV, my phone and my friends so much better. Thankyou Nebroo.

Your service rep, Shyra helped my husband set up his hearing aids who had been having alot of difficulties in trying to do so. Waiting time was less than 5 minutes. She stayed on the phone till he was happy with his experience. Thank you,Shyra!!!!!!!!!

Their website says “satisfaction guaranteed “. When we tried to return the hearing aids it was an incredibly difficult process. They wouldn’t give us a return number, they continued to try to make us keep them (they hurt my husband’s ears and continually chirped), they made an offer of $30.00 for us to keep them, raising it to $50.00. They put us on hold so they could “talk to their supervisor “. We were on the phone with them for about 45 minutes. When we finally got the return number they then said we had to send them pictures of what we were returning, pictures of the USPS tracking number, we had to put the order number and tracking number on the package, which had to be sent to their return warehouse in CANADA. The cost to ship internationally was $20.00 and could not be sent certified mail because of the international address (their company has a 512 area code which is in Texas). They do not reimburse you for returning the item. They said if everything wasn’t returned exactly as it was shipped then there would be no refund. They also said that it would take several weeks for the refund after they received the package and made sure everything was done correctly. The entire return process was intended for us to just give up and forget about returning them. We will see if we ever get a refund. If not, the charge will be denied with our credit card company. DO NOT BUY FROM NEBROO UNLESS YOU PLAN TO KEEP THE HEARING AIDS, REGARDLESS OF YOUR SATISFACTION WITH THEM!

I spoke to Mikee today and he was wonderful. So very helpful and encouraging. I almost got a tear in my eye because it is not usually so pleasant when you have to call Customer Service. Thanks Mikee