NebrooReviews of nebroo.com

I ordered a set of hearing aids from Nebroo in May. I have not been able to wear them becaue they squil so loud in my ears. I knew from reading the reviews that after i purchased them that returning them would be a hassel and expensive so I have decided to just except that I made a bad purchase. Buyer beware. If you try to call customer service you just wait on the line for like 30 minutes and then get cut off. No customer service. I would not recommend Nebroo to my worst enemy. I feel bad leaving this kind of review but I feel that I have paid for it. I would have rather resolved this issue with Nebroo but after wasting my money I prefer to not waste anymore of my time.

It seems the company is doing everything well. The initial cost was excellent. I am a 30 year user of hearing aids and as my hearing became worse over time, I was looking for something that was technologically more advanced. Your advertising spoke about clarity and that was what I was seeking. When I called today to send back the ones I bought and pay the extra for the ones with Bluetooth I was greeted by "Tweetie" with the kind offer to send me the Bluetooth version at no cost. Good job you guys!

Very satisfied with these hearing aids. I can hear so much better with them. They are larger than they looked in the picture and are quite visible, but I can hear. I have not had a problem with them falling out of my ear and getting lost. That has been a big problem with my old hearing aids.I recently went out to eat and was able to hear clearly what others were saying. I was so excited! I had one question about my billing but that was promptly and satisfactorily answered.

They are providing me with a free upgrade that hopefully will resolve my problem.

Very polite took care of my needs allowed me to keep the device I had while waiting on my correct device.

I previously wrote a negative review because I needed to return the hearing aids and couldn’t get assistance. Just had a call from Travis, the Customer Experience supervisor. He very graciously refunded my payment. I offered to return the hearing aids but he didn’t want me to have to pay shipping charges. I have to respect a company that makes good on their promise.

I first filed a very negative review on April 6 of this year. I still have not received satisfaction from this company. They still owe me $103 and are dragging their feet and refusing to pay me until they have more conversations with my credit card company. It’s nonsense. They’re just trying to hope that I will go away. I will never use their product it’s junk. To be clear, I was charged for the $103 Purchase and I paid Discover Card. I copied my screenshot of the payment transaction, and sent it to Customer Service. Then they asked for more proof. When I received my statement from Discover I sent. Copy of it to Customer Service. I also sent Customer Service a copy of the notice from Discover Card that they were going to charge me for the $103 purchase. With all that information I would think they should be able to process a refund or mail me a check for $103.

I purchased a Nebroo blue tooth hearing aid it cost me $99 plus the improved one for an additional $299 totaling $398. I should have read the other reviews before purchasing. The sound quality is poor and inconsistent. It gets loud and soft randomly. Don’t try calling them unless you want to waste your time listening to piano music. I am sure they are going to answer this review with their usual apology. I just want to return it and get my money back. Update: After I wrote thus review I received a phone call from Marianne the Nebroo representatuve. She was very nice and told me to donate the hearing aids to charity and said I would be getting a full refund on my credit card in a few days. This satisfies the problem. You wont hear from me again unless I dont get the refund. Case closed!