Nearly NaturalReviews of nearlynatural.com

The box that the tree came in was all beat up and half way opened. The tree itself is a piece of junk and sparse. I returned it after pitching a fit with customer service and had to pay to have UPS pick it up and when they reimbursed me, they kept out shipping. So I was double charged! This company is awful and I would NEVER use them again or recommend them. Buyer beware. These kind of companies should not be in business.

Terrible experience - tree showed up damaged in half a box. UPS took damaged tree away but marked it as delivered. Contact Nearly Natural customer support immediately via email only to receive a response later that night which indicates that they never read any of the details of my experience. Have sent follow ups with no response - forced to work it with CC company and UPS. Don't buy from them - there is no way to contact them if something goes wrong.

Don't trust this company, missing items on each order, and they removed every phone number from their website and social media, so they will keep hiding. Mediocre service.

I ordered palms with the UV protection because I knew they would be in a fairly sunny location. After just a few weeks, they are already a blueish color that is in no way natural. I wrote a review for their web site and it was never published so clearly they don’t post negative reviews. I also did not get any response from customer service. Seems dishonest! Would never order again!

For such an expensive product, I expected outstanding customer service when I had an error in the address I provided for shipping. No way to cancel your order or adjust your shipping address once purchased even before the product ships out. Emailed customer service immediately to rectify the address - they responded 2 days later and said nothing can be done because the product had shipped in the time it took them to respond. I felt the response to the request in general was rude and was not offered any solutions other than contact the shipping company directly. No idea how I will get the product I paid for since its going to the wrong address. Will not be purchasing from them again.

Bought a faux ficus tree. It arrived mangled in the shipping process, and looked very fake to start with. I ased to return it— they say it’s marked down so it can’t be returned. That it could not be returned was never mentioned at point of sale. Customer service is lousy. They do not stick by their products. Buy from anyone before you buy from this company. They are the worst.

HORRIBLE BUSINESS EXPERIENCE: How can this company improve? GO OUT OF BUSINESS. I made the mistake of ordering a plant and within 12 hrs. they said it had shipped. After reading the reviews about Nearly Natural I've contacted my credit card company and will follow the credit card's instructions to dispute this transaction. Customer service with plant company - is X rated. Nearly Natural - fake plants, fake customer service, fake concern about the integrity of this sham business practices. (Date of purchase 7/5/23. Date requesting cancellation 7/6/23.

Customer Service is non-existent. One package was delayed and then delivered damaged in transit, using FedEx. At first, communication by phone calls and emails seemed feasible. Now, it has become clear that there will be no options regarding any type of recourse. This all occurred well within the 30-day time frame. A complete waste of time and money! The next step is getting my bank involved...