Nearly NaturalReviews of nearlynatural.com

I purchased 2 of the Nearly Natural 64" Bamboo Artificial Green Trunks UV Resistant (Indoor/Outdoor) Silk Trees.Bamboo trees and within 4 months they were peeling, the bark comes off, it's only paint. Nearly Natural will do nothing. I had ordered in the past and the products were nice, not anymore. They are a horrible company who could care less about their consumers. If their products were any good, they would warranty them for longer than 30 days. Stay away Customer Service is useless. There are much better options for faux trees out there WITH a warranty. 30 day's should tell you something.

The items, if they arrive correctly, are pretty good looking. But you are risking their cheap assembly, even cheaper packaging, and their abysmal customer service and it will have me only using Amazon to get their products from now on(less expensive anyhow).

This is regarding a $700, seven-foot, indoor/outdoor palm tree that sits far back in a covered, 3-walled alcove at the perimeter of our house. So, no direct sunlight, no rain, no extreme temps. Regardless, the brownish outer layers of the fake crownshaft were partially split upon delivery, revealing what appears to be a white PVC core, and we were told by customer service at the time to use hot melt glue to pull the split pieces together. That worked, more or less. After 9 months, though, the same bottom area was practically shredded, with about 10 splits around its circumference, revealing the white plastic underneath. This was our exchange: Me: (after attaching a photo) Please advise as to how I can fix this. I don’t think gluing the splits will be adequate on its own. Nearly Natural: Unfortunately, the item is past the 30 days of delivery date and therefore no longer eligible for a return. Furthermore, we do not offer lifetime guarantee on our item…. You can attempt to fix the splits by using tape over them and then painting those sections for the item to have a single pattern. Me: What kind of tape should I use? It, can you send me some of the material that has split so I can apply it? Please note that I did not request returning the item, nor do I expect a lifetime guarantee. However, I'd fully expect for something like this to be warrantied for at least year, and probably more like five. Nearly Natural: You can use masking tape and then paint over it… Unfortunately, we do not have that material in spare quantities to ship independently.

Horrible products amd worse service. Outdoor uV resistant trees turned blue in 60 days. Customer service said too bad after 30!days. Never again

Buyer beware! I purchased 2 "silk" trees that arrived and they were plastic and the metal pole (supposed to be the trunk) had the brown paint chipping off. I called and although they're taking them back (I've had them now for 15 minutes - just delivered) they do NOT refund the shipping. So you WILL pay to see if you like the product - but know they're not as advertised.

They are fobbing off COMPLETELY BROKEN AND USELESS items through Wayfair! Wayfair is being difficult about refunds for these VERY expensive items. Sound like collusion?

The vase Came broken inside the box. The flowers do not look “natural”. Wish I had read reviews before purchasing. Complete waste of money.

I purchased a Nearly Natural christmas tree from Macy's. It was shipped to me in the Nearly Natural manufacturer's box. The box was a flimsy corrugated box, not like other boxes for Christmas trees. When I assembled the tree, I found that the three thumbscrews were missing from the box. Had they been secured to the tree during shipping, this would not have happened so this is poor packing on their part. I wrote the company, explained what happened and asked for replacement thumbscrews. Mari wrote back and said they do not provide replacement parts. They said I should try a hardware store. I doubt a hardware store would have thumbscrews to fit this stand. Nearly Natural does not stand behind their product or take responsibility for their packaging. Do not buy a tree from them or a retailer. If there is a problem, you are on your own. I will be returning the product to Macy's with a recommendation that they do not use this vendor. Macy's cannot provide a replacement tree because these are no longer available in their online catalog.