Nearly NaturalReviews of nearlynatural.com

I bought one of Nearly Natural trees (palm) and around 2 years after purchase the leaves started FALLING off!!! 5 years later I can't even touch tree and leaves are falling off in mass amounts. I thought I was buying a QUALITY product, I thought buying artificial I didn't have to worry about it DYING, which is what is definitely happening :( ....I contacted company about what was happening and was told plants only last 2-3 years....so keep this in mind before purchasing their products.

Nothing like the picture! Overpriced and poor quality! Save yourselves time and money and shop elsewhere!

I purchased a faux tree from Nearly Nautural. Just a few days after I received it I saw it was on sale. I wrote to the company and asked that they refund the difference. The customer service is not good. However, I eventually got a response from the company that it would not refund the difference. However, the company will let me return the tree and buy the tree a second time for the discounted price. I am disappointed and surprised that the customer service representative could not offer to resolve my issue in a way that is more efficient and environment friendly. Returning the tree and buying it again to get the refund is unreasonable and a waste of my resources and the company’s and negatively impacts the environment. There are some influencers out there pushing Nearly Natural pretty hard. I wonder if they know the issues with the company. On Trustpilot, Nearly Natural has about a 90% bad rating.

I ordered a wreath for fall and what I received looked nothing like the picture on the website. Nothing but a few leaves attached to a twig backing. As if that wasn’t bad enough, it was carelessly thrown in a cardboard box with no protection whatsoever. How anyone could ship a fragile item like that is beyond me. Got it on sale and it’s not even worth the sale price. If you’re thinking of ordering, don’t!!

In March 2021 I ordered a large silk palm. It arrived and looked incredibly fake. I called and, remarkably, someone actually picked up. He told me to put it back in the box, take it to UPS and send it back for a full refund. I did that in March 2021. From that point on it was radio silence. It is August 2022 and I am still waiting for my $108 refund. This is a horrible company. I own a business and if I treated my clients this way I would not have a business.

The quality of their products are below average. Twice now, I've ordered large purchases of artificial plants. Granted, the first order, which was over $500, was for hanging baskets but I did not realize they were not for outdoor use so they faded. okay my mistake. The second order was over $600 for 6 hanging ferns. The twine that they use to hang the baskets up is unraveling on five out of the six I purchased. I called customer service and they said because it was over 30 days they could not give me a refund or send replacements, but they did refund me 25%. Still that's a lot of money to spend for plants that only lasted not even 2 months. I will not buy from them again!

Horrible, Horrible Customer Service. I ordered a tree that was Poorly Packaged. As a Result, I received a Heavily Damaged Potted plant. It had a Big hole and a Long crack which I sent pics to the company after I had called. Supervisor was even Worse! They wanted this piece of Crap shipped back to them Before they would Refund or Replace. Are U Kidding Me?

I ordered a bonsai tree in cermaic vase. The first one arrived in pieces so I requested a fedex call tag and item replacement, noting to be sure to wrap the replacment in bubble wrap because the first one was only held in the box by a piece of tape. Second bonsai arrived today and it's in pieces. Obviously this company doesn't know how to pack fragile items.