Nearly NaturalReviews of nearlynatural.com

I purchased a topiary bush and a planter. The planter was nice. The topiary was missing leaves and you could see the plastic attachments underneath. I emailed and asked if they could send fill-in leaves (as I had seen on sites). They said they were unable to do so and merely apologized for the defect. They offered nothing to make it right (no fill-in leaves, no exchange or return, no monetary discount). I reviewed the bush on their site and they have not published the review.

I have had mixed experiences at Nearly Natural. I have purchased quite a few plants and trees. Some have been nice while others have had issues that I gave up on trying to fix. So, good and bad on the purchases, but when I tried to leave a negative review, they just kept saying they needed more information. I have left reviews before and they did not require images. Some I have included with images and others not. I purchased an expensive set of white tulips that over a couple of months turned yellow. The yellow was not a pleasing shade of yellow. I wondered why there weren't many reviews on the site. I was contacted saying they asked for more information. I don't know what more information they wanted as they didn't let me know what they wanted. It appears that Nearly Natural doesn't post negative reviews. Personally, I rely on site reviews as the merchandise is expensive. It is a hassle to return items also. It feels deceptive and not consumer friendly to me.

Rip off!!! I ordered 4 Christmas items and only received 3 of them (was sent odd fall item as 4th item and then told item I wanted was sold out) The Poinsettia does not look 'natural' and I compared to one I purchased for 1/4 of the cost at local craft store. The local craft store one is more full and natural looking. Don't waste your money on these 'nearly natural' items...they are anything but.

I purchased a pre-lit birch tree from this company through HOUZZ in October to be used as a holiday display. I opened the box the box in late November and discovered that the tree does not fully light and the attachment to the base is flimsy and insecure.... A TOTAL WASTE OF MONEY!!!!!!!!!!!!!!!!!! Unfortunately, I reported this to HOUZZ past their 30-day return policy and they will not make an exception for return or credit. As a consumer, I believe Nearly Natural needs to either be held accountable for the poor quality of this product or to GO OUT OF BUSINESS!!!!!!!!!!!!!!!!!!!

Just got my 6.5 foot golden palm. Supposed to be silk, but completely plastic! And dollar store plastic quality at that. $75 WASTED! No instructions on whether I could bend leaves to shape so I took a chance. One broke off. Abysmal cheap looking! No phone # listed for customer service, but from what I read, there really is no customer service.

I purchased over $1000 worth of 5ft. bay trees less than one year ago because they were advertised as being able to be outdoors and sun resistant to fading. I pick up nearly 35 leaves off the ground every week of discolored green leaves that have fallen off the plant because they cannot take Texas heat and the adhesive fails on the stalk. When reaching out to the company, they said I surpassed my 30 day window and refused to help out in the situation except for a discount on my next purchase which will absolutely not happen. Would not recommend this company.

I hardly want to give this one star at all. The products are CHEAP looking and the return policy is a joke. I ordered 2 sets of faux limes. They were horrible. When I attempted to return them, they wouldn't accept them because they were on sale. I believe that they assign an expensive price to the items and then "mark them down" to a price that is still outrageous for the quality. My next review is to Amazon because they shouldn't sell this company's products EVER.

The items are really poor quality, don't look like the photos, are really cheap and fall apart, and colors are really fake looking. Their customer service is aweful. They make returns very very complex and then intentionally delay to get you the return authorization so that the return window is closed and then they refuse to help you. This business should be shut down.