Nearly NaturalReviews of nearlynatural.com

Great looking fake plants, fast shipping, and good customer service. I had an issue with my order and they quickly went above and beyond my request to fix. I will be using them again.

Giving 3 stars because I just placed an order but was very disappointed they don’t give the option of a gift card. I emailed after the order was submitted for them to add and they wouldn’t. I asked how the recipient would know who it is from and was told they’d have to call in and give order number. I will have to wait and see about the delivery.

Don't order from this "establishment". Ordered on Fri, Feb 16, 11:24 PM (12 days ago) I noticed a more reasonable price so I emailed Nearly Natural to cancel on Fri, Feb 16, 11:49 PM (12 days ago) Enrique, Customer Service wrote: as we have explained we're not available on the weekends and we only have 40 minutes to cancel orders. I cancelled my order within 25 min after submitting, it was Sunday evening and Monday was Presidents Day! I received a response from Rene on Tuesday. I was told by Rene that she couldn't cancel due to product is already being shipped - how is that possible. I have yet to receive my merchandise and here we are February 28, 2024. It gets better - They delivered to address that we haven't lived in for almost a year! Informed them that they had a glitch in their system but they informed me that I'm the one that typed the old address. How could that be possible? I'll continue writing a review to let new/old customer know not to order directly from Nearly Natural site. Some of their products are very cheap looking. I've ordered from them three times and was pleased, however, isn't it amazing how they had my new address! Order from Amazon, Home Depot or other places that will take your merchandise back.

I purchased a 6’ palm and it looks like plastic. The quality is absolutely horrible. Save your money.

This is the biggest rip off. I placed a first time order for two items. Ferns and twigs in a basket and tulips in a glass globe. First let me say I had high hopes and I wanted to support made in America. Now, these plants were so fake looking and tattered. I’ve ordered faux flowers and plants before and they came beautiful. These were tiny and just a hot mess. Plus they were over $60 apiece. I was tempted to return them but it would have cost me more time and money to do it. I just chalked it up lesson learned and they are off my list. All their items have five star ratings because they control what rating get posted. Steer clear.

I ordered the 3’ olive tree from their site and it was a disaster from start to finish. I never got a confirmation email and customer service could not find my order (until I showed them proof they charged my credit card). The tree finally arrived and did not look like the picture. Online it’s full but mine looked like a Charlie’s Brown version. I emailed them and they told me to try to “fluff it up” and sent me a video with instructions and a link if I wanted to return it. I returned it (what a hassle their return process is) and am out the $8 shipping cost as they don’t refund that. They didn’t even try to make it right for me. Don’t waste your money on buying from them.

I sent numerous emails and never received an answer about bush branches falling off. This was my second order from the company. My last Bush have branches falling off. The company does not use phone service just emails. Am so frustrated.

You can get the same quality of fake plants and trees from target or hobby lobby. Customer service is woeful and rude. Ordered one tree and one plant. They sent out the total wrong order and would only send me the correct order once I printed the return slip, went to the post office and sent the original wrong order back. Time that I didn’t plan on wasting for their mistake. Didn’t get an apology. They didn’t try to make it right, just made me feel like it was my fault. My order still isn’t complete almost a month later despite returning the incorrect order that THEY sent. Don’t order from here. Quality is average and they LOOK fake.