neakasa.comReviews of neakasa.com

J’ai 5 Maine Coon et ils rentrent dedans avec beaucoup de facilité et de place, le plus gros qui n’a que 2 ans fait 7 kg et il a de la place , par apport à d’autres déjà testées celle ci est ouverte et niveau entretien c’est hyper facile. J’ai également 6 chatons et ils y vont tous aussi. Ils préfèrent celle ci aux bacs à litière traditionnelle. J’aime l’option Chaton sur l’application. Je ne regrette absolument pas mon achat et une deuxième va être commandée. Le SAV en cas de question est également très réactif et ça, c’est un plus qu’il est important de préciser. Merci

Does good service still exist? Yes! If you have questions or need advice the support team will help you accordingly. Still happy with the litterbox too.

Just a while ago one of our Neakasa M1 letterboxes broke. I had to do some cleaning and checks but I could not resolve the problems with the doors above the waste tray. After sending some more info to Serena, she send us a new Neakasa litterbox. What a great service! Thank you Serena!

Customer service is quick and helpful. Serena has been very helpful. I've had my Neakasa for about 2 years and haven't had many issues. The base silicone pad from the original M1 detached easily, making it easy for litter and waste to leak, but I will be getting a replacement pad that I have heard is much better. I do wish that the waste bin or disposal function was different, because the waste is not dropped evenly and piles up in one place making the sensor view it at full. The machine is easy to clean, but you may have to clean more often if you have more than 2 cats.

Very helpful customer service and responded very quickly and very politely and helpfully to resolve my query.

Suporte muito bom até o momento, me ajudaram a encontrar uma peça de reposição que eu precisava.

The product (M1 litter box) is just great. I have 2 cats, and they both love it. Any other litter box has caused issues and fights. This one resolved everything. Customer service is understanding and extremely quick to respond. I can only recommend.

We have been using the Neakasa M1 for a year and a half in a multicat house. It has been amazing. We haven't had any issues until lately with the sensors. I contacted their customer service and they were super quick to respond and were able help me resolve my issue. I highly recommend this product.