Althea
I year later , item received and I’m not changing my thought about Neasaka
July 2026 Update – One Year Later After an entire year, Neakasa finally sent the replacement parts for my litter box. The last time I was able to use my Neakasa was April 2025. Despite what their recent reply may suggest, they did not replace the parts in 2025. They arrived one full year later, in July 2026. By that point, I had already replaced it with three Litter-Robot 4s and one Litter-Robot 5. Every one of them has worked flawlessly, so there was no reason to go back after waiting a year. A one-year wait for replacement parts is unacceptable, and it's frustrating that their response makes it appear as though the issue was resolved much earlier than it actually was. The timeline matters: April 2025: Last time I was able to use my Neakasa. July 2026: Replacement parts finally arrived. A year-long delay is simply ridiculous. ————— Review from last year 2025 I’m extremely disappointed with my experience. My Neakasa robot has been unusable for over a month because the seal strip I ordered never arrived. Despite multiple attempts to resolve the issue, customer support has been unhelpful, and communication with the supervisor went nowhere. I requested a small compensation for the time lost due to their mistake, but they refused to offer anything at all. It's unacceptable — I paid for this item, and after a full month, they still haven’t mailed it. I used to recommend this product to others, but now I completely regret the purchase — especially considering the poor quality and the lack of accountability. I’ll be warning friends and others not to buy from Neakasa
Response from neakasa.comSep 28, 2025
Dear Althea, We’re truly sorry for the inconvenience and frustration you experienced. We completely understand how disappointing it was to wait for the replacement parts, and we sincerely apologize for the delay and the support experience you received. We checked your case and saw that the replacement silicone pad and sealing strips have been delivered. We hope they have helped resolve the issue and that your device is now working properly. If you still need any assistance, please don’t hesitate to contact us at [email protected]. Our team will be happy to continue helping and do our best to make things right. Thank you for your patience and for sharing your feedback. It helps us continue improving our products and services. Best regards Neakasa Center