neakasa.comReviews of neakasa.com

We've had our Neakasa M1 for about two years now, and recently started experiencing issues with the sensors misreading that the bin is full when it's not. We tried cleaning them which worked temporarily. When we reached out to customer service I didn't expect to receive a reply. However, they replied within a day and offered to send us new sensors for free, (or a refurbished replacement lower unit) in spite of being out of warranty. So I am happily surprised!

Esperienza positiva, supporto efficiente. Personale sempre disponibile e veloce nei feedback.

I have been very happy with my purchase of the Neakasa M1. Both of my cats have adjusted fairly quickly, My youngest cat will use it but still spooks whenever the machine moves so I currently have the machine set to cycle every 6 hours and that works well for me! Cleaning the machine can be tricky, but I typically take the globe outside after dumping all the litter and rinse it off thoroughly with a hose. I may follow with a gentle soap and finish with an enzymatic litter spray which really helps reducing any smells. Sometimes the machine can be a bit glitchy or otherwise finicky both in the app and when using the buttons. I assume this is an issue largely caused by my crappy internet. I have yet to encounter an issue that unplugging the unit and giving it a moment before retrying hasn’t fixed.

I have had the M1 litter robot for over 2 years and in works really well. Any issues that I have were resolved fairly easily through customer support. Even after the warrenty is over they will still help you troubleshoot any issues that you have with patients. Easy to clean, easy to maintain, low maintenance, the app alerts are really helpful for reminders like adding litter or empty unit. I am satisfied with this purchase as someone having this as their first litter robot.

A true game changer – amazing product and outstanding customer support! The Neakasa M1 has genuinely been one of the best purchases I've made for my cats and my home. It's an absolute game changer! It makes everyday life so much easier, saves time, keeps everything cleaner, and takes the hassle out of one of the least enjoyable parts of being a cat owner. Once you've experienced the convenience of an automatic litter box like this, it's hard to imagine going back to a traditional one. What really sets Neakasa apart from other automatic litter boxes is its brilliant open-top design. The open litter chamber makes cleaning incredibly easy and convenient, without the awkward, hard-to-reach areas often found in enclosed models. It's such a simple yet clever design choice that makes a huge difference in everyday use. And despite what some people might assume, the open design does not compromise odour control in the slightest! In my experience, unpleasant smells simply haven't been an issue. You get all the benefits of an open, accessible litter box without sacrificing cleanliness or freshness. It's honestly the best of both worlds, and one of the main reasons I would choose Neakasa over other automatic litter boxes. What impressed me just as much as the product itself was Neakasa's exceptional customer support. After a few months of use, my unit unexpectedly stopped working. I contacted Neakasa, and their support team was incredibly responsive, professional, understanding, and genuinely committed to finding a solution. They took the time to understand the issue and offered a replacement solution that went above and beyond my expectations. It's easy to recommend a product when everything works perfectly. But I believe the real measure of a company is how it treats its customers when something goes wrong. And Neakasa has truly impressed me. I wholeheartedly recommend the Neakasa M1 to every cat owner! It's a fantastic product, thoughtfully designed to make life easier for both cats and their humans, and backed by a company that genuinely cares about its customers. My one piece of advice? Buy directly from Neakasa's official website. That way, you can be confident you're purchasing through the manufacturer's own sales channel and have direct access to their excellent support. Thank you, Neakasa, for turning a frustrating situation into such a positive customer service experience. You've definitely earned my trust and recommendation!

Good customer service

Customer service was outstanding and they stand behind their product even though I bought from Amazon 3 years ago. They were quick to respond to my issue and were able to diagnose issue and are sending me replacent part.I bought the Neakasa P1 Pro Pet Grooming Kit & Vacuum and it has been a life saver and has been out to the test with my 4 sheltland sheepdogs.

Ich habe Neakasa am 3. Oktober wegen eines Problems mit meiner Katzentoilette kontaktiert. Eine automatische Antwort erhielt ich sofort, dass das Team ferienbedingt abwesend sei. Eine Antwort erhielt ich am 8. Oktober. Im weiteren Kontakt war Serena freundlich und reagierte zügig. Nachdem ich die Angaben zum Gerät und zum Infrarotsensor geschickt hatte, wurden mir mögliche Lösungen genannt: ein Sensorwechsel oder als Sonderregelung ein kostenloses, generalüberholtes Austauschgerät. Der Versand soll noch organisiert werden. Insgesamt war die Kommunikation freundlich und die angebotene Lösung entgegenkommend. Da der Austausch noch nicht abgeschlossen ist, kann ich die Wirkung der Lösung und die weitere Abwicklung noch nicht beurteilen. Das werde ich nach Abschluss nachholen.