neakasa.comReviews of neakasa.com

We were very excited to get this automatic litter box! It has been nothing but a disappointment, from the second we got it! We have a large cat and therefore that is why I purchased this one, it said it could accommodate a large cat! It has to be changed every time the cat goes to the restroom, just like a regular litter box. The tray says it’s always full and the cats urine and poo gets stuck in the sensor, which makes it think it’s full. we are constantly having to empty the tray and clean out the area around the sensor, where the feces and urine gets stuck. We are going to try to return and get our money back and are very disappointed. It’s such a shame because it had good reviews, but also had a few bad reviews and I ignored those! I might as well have a regular litter box if I’m having to clean it every day as I had done in the past before purchasing this electric litter box! This is very upsetting because I was looking so forward to getting an electric litter box! Please contact if you need to

First experience of a self cleaning litter tray, malfunctioned on the first use, literally one cat had a wee and it tipped the whole litter into the bin which then sent notifications to my phone that it needed emptying - really really disappointed, I bought from a recommendation on Facebook and regret it straight away, I am going to be sending this back and asking for a full refund, REALLY BAD EXPERIENCE so unhappy

I’ve had this machine for over 9 months and This is by far the most troublesome machine that I’ve ever bought. No exaggeration, at least twice a month something is wrong with this thing. Somehow the waste-bin is always full. And I don’t mean that literally, the sensor is always saying that the waste-bin is full. The cat litter sensor isn’t an issue because it doesn’t stop the machine from rotating but this thing always has some sort of error flashing. I have to take the entire thing apart and reset it a thousand times over and over before it decided to finally start working. It also waists so much litter. Not to mention the app, besides the name theres just not enough options for the interfacing. If you need to troubleshoot the machine it gives you two options and there’s only one troubleshooting video that they show you. How are there so many types of errors but only one troubleshooting aid? This is the most expensive machine that I’ve ever bought and it’s more delicate than a flower. One of the biggest buyer’s remorse situations of my life. I will however say, I do love that it’s not a rotating barrel so litter doesn’t get stuck in their fur. The machine also doesn’t allow you to overfill the waste bin, which is usually a good thing until it’s an error and then you’re stuck with a loud beeping expensive box.

This review is for the Neakasa automatic litter box The company’s customer service is completely unacceptable. I have been trying for three months to get a replacement unit for a clearly defective product. Instead of honoring the warranty and replacing the unit, they repeatedly sent random motor parts and instructed me to disassemble the entire machine myself—“replace this,” “swap that,” “send another video.” All of these issues were reported before the warranty expired. I have sent well over twenty emails and still have no resolution. There has been zero meaningful product support and no accountability. Do NOT buy this product. If something goes wrong, you could be out $500 with no real support or replacement.

The box is very easy to clean, but it consistently gives me inaccurate messages about the box being full right after I've changed the waste bag. I had a space limitation so I had to give away my Litter Robot 4 and get this litter box. This is in no way a comparable auto litter box compared to the Litter Robot 4. I only have two cats and I'm having to change the waste bag every other day. There is NO notification about how full the bag is. If you have the space, go for the Litter Robot. The only positive thing I can see using the Neakasa is the ease in changing the waste bag. Added info on 3/8/26: The litter box consistently drops dirty clumps of litter outside the box. Somehow they fall out and make a mess. The unit is at least 6 inches from the wall. Also, the poop clumps somehow drop on the side where they get smashed and scraped along the outside of the box that goes up and down. Just very nasty. I'm getting very close to throwing this in the garbage and possibly getting the Litter Robot 5 EVO. I would advise against buying the Neakasa.

Bought the Neakasa M1 at launch. Worked for a while, then, 1.5 years later, a sensor started to fail, making it unusable. The box is under warranty but the customer support does not answer. I have a glorified 400€ brick now, even after 5 mails/tickets over a month. There is no part available anywhere, no way to fix it on the software side either. The app that goes with the litterbox is also one of the worst experience I've seen too, for what its worth.

After the last Tray stopped working. I posted on here. After many weeks & many emails i got a replacement tray sent 6 weeks ago now this one has developed a fault There is hundreds of customers having problems with them in a FB group

Litter turned to mud where urination happened and stuck to my cats fur with dry litter. He was a filthy mess.