neakasa.comReviews of neakasa.com

I have been very happy with my Neakasa M1 overall. It keeps odors under control very well, the motor is quiet, it is easy to clean, and the design does not take up too much space. Recently, the hard plastic frame around the silicone pad broke, and I had difficulty finding a replacement in Indonesia because the official store was out of stock. I contacted Neakasa Support, and Serena responded quickly and handled the issue in a very helpful and solution-oriented way. She checked the available options and offered to arrange a replacement silicone pad directly from Neakasa’s warehouse in China. The replacement has not arrived yet, but I truly appreciate the fast response, clear communication, and practical support I have received so far.

I love this product and it’s been great. Extremely happy with the fast replies and help.

When troubleshooting errors, they have always been very responsive and helpful. I had a shipping issue with a replacement part and they sent me a new one right away.

We’ve been using the Neakasa litter boxes for a year now, with 2 in the house with a multicat house. Had an issue with one and went to support and they responded quickly and solved the issue. Wonderful customer service, thank you!

Starting off, the product is great; it makes my life as a pet owner so much easier, and it’s great for my pets too, because they’ll have a fresh litter box 24/7, and it’s open top too. But what’s even better than the product is the customer service. The team addresses all of your concerns promptly and send clear instructions with pictures to help you maintain your product.

J'ai 2 robots aspirateur chez eux, le NoMo et le Q11. Le NoMo, était trop buggé, après plusieurs échanges avec le support, il ont mis à jour le firmware et cela a résolu tous mes soucis. Pour le Q11, 4 ans après son achat, le crochet du ressort de la roue a cassé. La garantie ne durant que 2 ans, je m'attendais à payer. Et au grande surprise, après un échange par mail de moins de 24 heures, et sans rien demander, le SAV m'a indiqué qu'ils allait me l'envoyer gratuitement.

Amazing customer service, I was gifted ap2pro kit but it didn't come with the clipper combs, they are sending me some at no cost, thank you

I really do love this grooming kit! The vacuum part has been a life saver for my mini golden doodle. I used to spend 5 hours hand shaving her before purchasing this, and now it takes me 1 hour max to completely groom her! It worked really well the first 2 years, but now I’m having issues with the hose. The support team has been excellent with communication regarding which part needed to be replaced and how to do so, though. I would definitely recommend!