I am a Proud New Customer of Navtool, This Company and their Products are Legit, I personally Had encountered every Problem You could imagine trying to Get my Navtool Interface Up and Going, I even Had to Return my First Interface (apple play) for the (android) interface which means I had to Deal with the Company In all aspects.. They Took Care of Me by all Means from them Shipping me another interface (overnight ups) and Most of all the (Tech Support) was The Best my 2016 challenger Uconnect radio would not program correctly once i got the android interface because i upgraded my 5.0 uconnect to a 8.4 inch screen, the Tech support Has the (Teamviewer) option for Customers and they Utilized that to Program My Interface, hands down Navtool Has my respect and Buisness for here on out.. NEW CUSTOMERS DO NOT FORGET TO PLUG YOUR INTERFACE VIA USB TO A COMPUTER AND (INSTALL THE SOFTWARE Accordingly to your vehicle) FIRST, TO DO THIS YOU MUST GO TO THEIR WEBSITE AND DOWNLOAD THE NAVTOOL UPDATER... Then Its Plug and Play from that Point. Customer Service Will Be there 24hrs (Literally) Via (LIVE CHAT) Or Email.They Respond In Mins and All hrs off the day or night #FACTS I was getting answers and help at 2:Am Central time here in Chicago. The Product Works exactly How they Say or show #Facts You Must be Patient that all and This Company will take care of you to say the least.. Also The interfaces comes with Built In Wireless Now so now u dont have to purchase the wireless Wifi adapter dingy no more👌 i am a real New Customer (satisfied) and will he sending some friends to Navtool website for Buisness #Facts
My Smartohone Mirroring and Camara Inputs are Up And Going and im Enjoying Every Second of it
#Dodgelife
Response from NavToolJan 4, 2018
Thank You. We know your time is valuable, we appreciate you taking your time to write this review. We hope that you enjoy current and future NavTool products.
AS
Arlene S.
NavTool
This company is the best! They processed my order super quick and even helped me every step of the way setting it up. They were patient took their time and answered all my questions. I don't know another company that help you as much as these people. They stayed with me until I was totally satisfied with the way it looked and sounded. You won't regret buying products from this company, they definitely don't leave you hanging. Worth every penny you will spend.
Response from NavToolDec 3, 2017
Thank You.
We know your time is valuable, we appreciate you taking your time to write this review.
We hope that you enjoy current and future NavTool products.
DO
Doug
Absolutely horrific & waste of time …
Absolutely horrific & waste of time with this Company. I should have dealt with Coastal Tech.
Exchanged a CANBOX3.0-HDMI+SYNC-CAM12 for CANBOX3.0-HDMI+SYNC-CAM10. Waited 2 months as they explained “we are waiting for a part”
When the item did finally arrive after begging for ETA & status…The exact same box & item was send back. What the heck?
Looks like decent product, unfortunately the Company is run like a Garage co.
Obviously, some folks have been lucky, I am not one of them.
Assume because you can only get your unique 32 digit transaction number by contacting them directly vs seeing it for yourself on the order history, will get the standard could not verify customer BS.
But will they make this right quickly?.....its a gamble :(
-Update 1 hr after review…
Yup, that’s exactly what happened. Now when I try contacting for that secret 32 digit number, Larry from Fraud prevention replies with this
” hello at this time, there is an issue with your account we can only help via physical mail” Chat is active & unresponsive.
Then I mention to Larry that I will report to my Visa under my buyer protection….The response was “here is another proof that you are fraudster”
Despite providing Order # & RMA #.
-Update 1 week later, attempting to get full refund. I’m told we are past the return date & that I used incorrect CCV code on my credit card.
Then was threatened they would contact my company & tell them how unprofessional I am & several other threats that are impossible.
Too bad I own the subsidiary in this country, so the fake complaints would come to me.
Do yourself a favor & go elsewhere or take the gamble.
Rebutal: At least I went from….
-Fake review not a customer
-Fraudster with CC
-BBB complaint against my company & I should be fired comments. But not a real customer, does not have subscription.
Yes, I ordered wrong product got 1 RMA Exchange that took 2 months & same product/package sent back.
Refused a refund, but offered custom firmware at $200
Unfortunately, no understanding that this F150 2010 has an F250, HD based single unit retro fit. Not an OEM 2 piece unit as per factory.
However, advised no issue in their chat & email several times. Customer always wrong after bill paid.
Regardless, have already received competitor’s product & works flawless.
Like I said, take the gamble or buy the original.
_Navtool for sale $50
Response from NavToolFeb 23, 2018
Hello, Dear future customer of NavTool
If you carefully look at our reviews, we either have 1 star reviews or 5 start reviews, you may ask why there are no reviews in the middle like 2,3 or 4 start review?
Here is the answer, our products are really perfect and that’s why they get 5 star reviews, and if you read our 5 star reviews they are from actual customer that took time to leave reviews as they were amazed. However just like any other company it’s hard to ask people to leave a review, they are simply happy with product and move on. However once someone is unhappy they go ahead and leave 1 star review, and then blow it up out of the proportions. Even if you look at apple you will notice mostly 1 star reviews, that’s because millions of happy Apple customers don’t care to leave 5 star reviews.
We accept all product returns no questions asked within 30 days from the day you receive the package form shipping courier.
Here are the top 5 reasons why some customers leave us 5 star reviews:
1. NavTool is 100% Made In USA – the only video interface company that makes products in USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team.
Here are the top 5 reasons why some customers leave us 1 star reviews:
1. Purchased the product then waited over 30 day period to get it installed, during that period customer sold the car. Waited another month and decided to return the product, unfortunately we cannot accept return past 30 days from the day you receive the package.
2. Customer purchased the product, then started installation without reading installation manual. Improper installation damaged the product, Customer automatically assumed the product is defective.
3. Customer didn’t read the manual, improper installation cause product to malfunction, instead of doing warranty exchange customer wants to return it.
4. Customer wants to return product at any cost but way past 30 day return period.
5. Customer purchased products , but didn’t carefully read the description possibly assuming it can do things that are not listed in the product description, waited past 30 day return period and trying to return it.
Here are top 5 reasons why some customers DON’T leave us 2,3 or 4 star reviews:
1. All NavTool products sold are as described on the website.
2. All NavTool products are guaranteed to work when received by customer, because we test all products 3 times before they are put in to the product packaging.
3. All NavTool products are easy to install.
4. All NavTool products work for a very long time and they are designed to last for a minimum of 10 years.
5. All NavTool Products are delivered to customers as fast as shipping courier can deliver them.
P.S. the reason we built perfect product in USA, is because we want to make customers happy rather than paying couriers to ship products back and forth at our expense.
Thank You
NavTool Customer Service Team
JW
Julia W.
Useless factory screen in my bmw …
Useless factory screen in my bmw finally has a purpose thank you navtool for your CarPlay interface
Response from NavToolNov 19, 2017
Thank You.
We know your time is valuable, we appreciate you taking your time to write this review.
We hope that you enjoy current and future NavTool products.
SP
Steve P.
My 2014 Acura TL finally got apple …
My 2014 Acura TL finally got apple CarPlay add on from navtool, front camera is a nice bonus
Response from NavToolNov 19, 2017
Thank You.
We know your time is valuable, we appreciate you taking your time to write this review.
We hope that you enjoy current and future NavTool products.
GB
Gleb B.
Plug and play CarPlay for my Infiniti …
Plug and play CarPlay for my Infiniti Q50
Response from NavToolNov 19, 2017
Thank You.
We know your time is valuable, we appreciate you taking your time to write this review.
We hope that you enjoy current and future NavTool products.
MD
Marlo D.
I was surprised to find out it was made …
I was surprised to find out it was made in USA. 100 percent plug and play CarPlay interface for W221 s - class
Response from NavToolNov 19, 2017
Thank You.
We know your time is valuable, we appreciate you taking your time to write this review.
We hope that you enjoy current and future NavTool products.
VP
Vassil P.
Excellent products fast delivery
Excellent products fast delivery. Plug and play for my Chevy SS
Response from NavToolNov 19, 2017
Thank You.
We know your time is valuable, we appreciate you taking your time to write this review.
We hope that you enjoy current and future NavTool products.