Bill H.
Customer service was excellent
Customer service was excellent, and they were able to make it right when a product arrived damaged.
Taking care of the health and happiness of your family is always at the forefront of your mind, and we understand that you don’t have time to search through thousands of stores to buy the items you need the most. You need a way to source high-quality, nutritious, sustainable home and health products without visiting multiple stores or having to settle for second-best, which is where NavaFresh comes in.
NavaFresh USA (navafresh.com) has 434 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Bill H.
Customer service was excellent, and they were able to make it right when a product arrived damaged.
MARC
The packaging was really bad,both plastic trays were broken open exposing the dates to contamination. The plastic seal tape was on place but the trays were crushed. Had to throw away the dates that were plugging the tears. I love these type of dates was disappointing to throw away such a good produce. Thank You. V/R Marc
customer
Received the product with broken cap and it took long time to deliver. Customer service was good, they responded timely.
Response from NavaFresh USADec 19, 2023
Dear Customer, We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future. Regards, Swapnil
John G.
I like the product
Don M.
The brace that I purchased is very good quality and comfortable to wear. It did take a couple of weeks to get.
ROSE
A fake scam website. No delivery will be made after payment is received, only voice messages will be left on the phone, and emails will not be responded to. UPDATE: After posting the review, I received a refund from the company. The company unilaterally canceled the order without any reason or explanation, and attributed the reason for the cancellation to the customer's request. This is obviously unreasonable. Luckily they refunded the money.
Response from NavaFresh USADec 14, 2023
Hi Rose, We understand that you were not happy with the service. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions taken. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future. Regards, Swapnil
Ginger
the product arrived in a timely manner, was the correct item and the communication was helpful, prompt and courteous!
David S.
I placed an order with them on 12/4/2023. After 5 days I have never received confirmation of my order or a shipping notification. But they took the money out on the card. Their website states that they ship in 3-5 days but I have not gotten any kind of shipping notification. I have emailed them and also used the chat bot. I have gotten nowhere. I have filed a claim with my bank for fraud. UPDATE: 12/13/2023 Now 9 days with no order confirmation email or shipping email. I have filed a complaint with my bank.
Response from NavaFresh USADec 14, 2023
Hi David, We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance. Regards, Swapnil