Blythe L.
Great Nutritionist, but genuinely no one else seems to care
I have a great nutritionist who genuinely cares about my health. I do not feel like anyone else here cares at all. They don't even consider what the nutritionist says. They miss and are late to appointments all the time, as if my time is not equally as important as theirs. They called me to make sure I was coming in during bad weather, I did and then their nurses didn't show up. I waited for 45 minutes before they told me they were not going to show up. They did reimburse me for that month, because I didnt use any of my items due to cancellations and then this no show. They have canceled 20 of my appointments and then told me they were going to charge me for canceling one when I could barely talk. If I did not have a truly wonderful nutritionist, I would not be going there anymore. Oh and I have lost no weight in 6 months which is why I am going there and paying this ridiculous sums of money to them.
Response from Nava Health & Vitality CenterFeb 6, 2024
Dear Ms. Luetkehoelter, Thank you for your honest feedback. We are deeply sorry to hear about your frustrating experiences at our practice, and we understand your dissatisfaction. Your time and well-being are significant to us, and we sincerely apologize that we haven't lived up to our expectations in these areas. We want to assure you that we take your feedback seriously. We are constantly working to address issues raised and improve our overall patient experience. A client services representative will contact you directly to learn more about your complaints and resolve any outstanding issues.


