Bonnie Porter L.
Review #2 Natursours please fix this
I just got another email from Dammy. I can't even understand how this happened after your reply to my original review. First here I copy and paste my email from 1/27 "Dammy Do you realize this is the supposedly second replacement? I gave you my address last week. The address was supposed to be fixed with the last replacement. The tracking you sent me was the original tracking with new updates. I have gotten multiple stories about this At this point I just want my $75.79 back. Do not send out another replacement. Bonnie" I am very clear about wanting my money back and you people not sending a replacement. Here is an email from Dammy that I got today (1/29) "Dear Bonnie, Thank you for your message. We’ve arranged for a replacement shipment as requested. Here’s what to expect: Preparation time: Up to 6 business days Delivery time: Up to 15 business days Please note that due to the holiday season, there may be additional delays in transit. We sincerely appreciate your understanding and patience during this busy time. If you have any further questions or need assistance, don’t hesitate to reach out, we’re here to help! Warm regards, Dammy Customer Service Naturesours" He says I requested a replacement. I did not. I clearly said I want my money back. That I did not want a replacement. I am starting to think this is a scam. He obviously did not even read my clear email or totally ignored it and sent a replacement. Please fix this and send my refund and do not send a replacement or else I will open a fraud case with my credit card company.
Response from NaturesoursFeb 9, 2025
Thank you for taking the time to share your feedback. We understand that this situation has been frustrating for you, and we sincerely apologize for any inconvenience this may have caused. Regarding your complaint, we would like to clarify a few points. Please take a moment to review our refund and shipping policies on our website, where you will clearly see that we have a cancellation window of 12 hours. Once this period is exceeded, we are unable to make any changes, as the order is already processed and forwarded to our manufacturing team. Despite these circumstances, we took your concern seriously and arranged a replacement at our own expense. Additionally, our refund policy clearly states that we can only proceed with a refund once you have received the product, as this is a standard legal requirement. We truly regret any inconvenience this may have caused. However, as a gesture of goodwill, we have now immediately issued a refund of $75.79, which should be credited back to your account within the next few days. Please let us know if you have any further questions or if there is anything else we can do to assist you. We truly appreciate your patience and trust, and we hope to provide you with a better customer experience in the future.