Nature BacksReviews of naturebacks.com

I still have not received my order since February 8, 2024. They sent me an order confirmation with a tracking link which was false, already this sowed doubt then I sent an email and they put days to respond. they shouldn't guarantee international delivery if that doesn't work. according to tracking, my order left the USA then arrived in the Netherlands, 1 week later they tell me again that my order left the USA and came to the Netherlands. Well, it's really confusing. The staff who respond to emails have no exact information to give. so we pay but we receive nothing and this seems to be a normal situation for Nature backs. Its not serious.

My long sleeved shirts arrived today…I took a bit of a gamble on size as I’m in the uk and knew I wouldn’t be able to return but actually the sizing is perfect! Im a size 8 and went for small and couldn’t be happier ☺️ Quality is really good too

I ordered several shirts from them over a month ago and they still haven't shipped. Standard automated responses when you try to contact them. Also received an email to review my products I haven't received and obviously bad reviews don't go up on the website. Going to try and see how their refund process goes but don't expect much luck

Placed an order on11/29 and carrier STILL hasnt received the package and now NatureBacks is using the excuse of "Oh we emailed you that we were out if stock on this shirt" when I dug through my emails from 11/29 until now there was no communication between me and Naturebacks or any representative, only a questionaire asking me to review the shirts I purchased, nothing related to "We are out of stock" This place is terrible, from packaging to shipping to posting on social media non-stop. Get your social media guy and the guy behind the camera working on packaging because this sh!t show is ridiculous. First and last time I will ever support this circus.

Only automated responses! I have emailed several times, as I ordered shirts (several) on Nov. 26th--and all I get is the perfunctory "please be patient your order is moving through fulfillment"--like a snail in molasses! It's now 20 days from when I ordered, with no end in sight. I did see that it's got a shipping tag...but that's all. No one reaches out, or actually answers your email. That being said-- note to future self: order from a more reputable company that you can actually speak to someone about shipping and or order... Update 12/29 received order on the 23rd of December— only took about a month to get my order and NO one has ever reached out to me from Nature backs—so don’t expect an answer to your questions just sit back and (by all means don’t hold your breath) 😳— it will eventually arrive

Shirts came quickly, but the design is already coming off after one wash and I did the recommended flipping the shirt inside out and using cold water.

Unfortunately did not read reviews prior to ordering. Got three T-shirts and within three months the design had peeled off one and the other two have holes. Wrote to customer service and got a very generic “not our problem” response. Will not be ordering again, poor quality product which is very counter to their supposed ideals, as opposed to being green and eco friendly they are adding to landfill.

My recent experience with Nature Backs has been extremely disappointing. I placed an order for shirts on June 27th, and it's now been over two months with no delivery in sight or any reasonable communication from Nature Backs. The lack of communication and resolution from Nature Backs has been frustrating. Despite reaching out for updates on my order, the responses I received were unclear and conflicting. It was suggested that my package had arrived in Germany, but the tracking information didn't match up. Due to the prolonged delay and lack of communication, I requested a full refund on July 31st (mind you, that was over one month after the order), and reiterated this request on August 10th. Shockingly, I have yet to receive my refund even after expressing my intention to initiate a refund process through my financial institution. This ordeal highlights Nature Backs' poor customer service and failure to address my concerns. Despite my calls for a refund and order cancellation, I haven't received any money back or substantial assistance from them. I believe in fair and transparent customer service, and my experience with Nature Backs has been far from that.