Nature BacksReviews of naturebacks.com

They forgot to ship my order. They only shipped it after I reached out two weeks later. There was no apology, simply a “here’s your tracking!” I’ve asked for a refund several times and have never heard back from their Customer Service. I’m very disappointed with this company.

Ordered in August 2025 a t shirt for delivery (expensive) to the UK. Now September and no t shirt just a load of waffle from Nature Backs. I contacted the global shipping company who told me the package had not arrived at their company. Waste of time.

It's been 24 days since I placed my order. They're either intentionally misleading their customers or their internal operations are so disorganized they barely qualify as functional. The company is mostly nonresponsive to calls and emails, but on two separate occasions, I received a reply telling me they sent the package out that day. The tracking indicated no movement from the facility BOTH times. Only after reporting them to the BBB, FTC and the Arkansas Attorney General, did they appear to get on top of my order (23 days after placing the order). They emailed me yesterday (day 23) to give a weak excuse that was flat out dishonest and shows how incompetent they are. In the email, they told me the reason I haven't received it yet is because they didn't have a color I ordered and were planning to ask me what replacement I wanted, but forgot... They went on to tell me that they just got a shippment in that day for the color I ordered and will be mailing it out soon 🙄 - Mind you, this response is right after reporting them and after they had emailed me 18 days and 7 days earlier to tell me the package had been shipped! This was my first order. I really wanted to like this company, but after this ridiculous experience, I will never order from them again. I should have searched the reviews first because they have a track record for this. Shame on Naturebacks and shame on Chet and An(n) for your dishonesty, your poor communication, and poor operation. Trust me, they want to take your money and hope you forget you placed your order. Please report these fraudsters!

If I could give zero stars, i would. Emailed twice, no answer. Submitted a ticket on the website, no answer. Called multiple times, no answer. It's been ten days since placing my order at the time of this review.

If I had read the reviews, I would have not ordered from this company. I had placed my order on 5/14/25. The website stated orders ship between 3-5 business days. I kept tracking the order and my order wasn't moving. There was a shipping label made on 5/22/25 but, the order had not shipped. I had contacted customer service and this was my response "If you still have any concerns or questions upon your request, please email us back and we will be happy to further assist you!" No answer on where my package is. I emailed them back and have not heard back. I can not get through on any of the customer service phone numbers.

This is the second time in just a few of months that I’ve placed an order and it hasn’t shipped on time as the company policy for shipping deadlines stated. They do not seem to care. I have tried contacting them and get nowhere. They are extremely unhelpful IF they even bother to reply to my emails asking for any updates. I’ve bought several shirts but the service seems to be getting worse and worse each time I deal with them. This will be my final purchase from them.

Shipping is ungodly slow. Wanted this shirt for a trip but won't have it, I'm not sure how they can expect a successful company if they run it the way they do.

26 days since I made my order and it has not yet been shipped. I have asked for either the order to be shipped, or a refund given - no response. So in essence, I have been robbed. Such a shame as I used to love this company.