Shaylee
Still taking a break from this company, but hope to return to being a loyal customer...
Updated 3/6/25 Nature Backs did eventually refund me for one of the shirts, and replaced the second one with what was supposed to be correct in coloring. I am still taking a break from this company, and probably won't order around holidays anymore because that's when they seem backed up. I will say I'm thankful they remedied the situation in a way I agree with. I'm giving them a couple stars back because I've ordered from them many, many times successfully before. I still hope they get a customer service phone number though. I hate providing negative reviews, but I'm at a loss. I received 2 separate orders on December 23 - both which I want to return because the coloring looked nothing like what was advertised on the website and one shirt had a sticky stain on it. They were a limited capsule, so it says I can't return them on the Return Portal. I e-mailed my concerns on December 26 and got a response back that said "Shows that it finally got delivered! Did you get it?" which didn't address anything I wrote in the e-mail. I e-mailed again on December 31 and January 6 and have yet to receive any kind of response from customer service regarding these issues. I started ordering from Nature Backs many years ago, and I can't count the number of t-shirts, long sleeves and sweatshirts I've bought for myself and others. It seems like something has happened this past year and size/quality control and customer service has gone downhill. I can no longer be a loyal customer unless something is done to remediate these issues, and they get a landline so you can speak to someone instead of playing e-mail tag.