Nature BacksReviews of naturebacks.com

Unfortunately I did not read this here. I can totally confirm. Two (!) of the ten ordered items arrived at my place. The communication was not good, insofar as they kept confirming, but the goods did not arrive. Then the whole refund procedure was an odysee of E-Mails and I am still waiting for money for one package. Classical example of glittery, shiny marketing but no real performance!

I ordered a long sleeve tshirt right before Thanksgiving and I have not received it...almost 2 months! They emailed me in December saying that they had an issue printing the particular design that I wanted and asked me to choose another design which i did. The last email that I received was January 1st saying that they would send it out. Ive responded back to emails and through their customer service form on their website. All I ask is that they just communicate.

Updated 3/6/25 Nature Backs did eventually refund me for one of the shirts, and replaced the second one with what was supposed to be correct in coloring. I am still taking a break from this company, and probably won't order around holidays anymore because that's when they seem backed up. I will say I'm thankful they remedied the situation in a way I agree with. I'm giving them a couple stars back because I've ordered from them many, many times successfully before. I still hope they get a customer service phone number though. I hate providing negative reviews, but I'm at a loss. I received 2 separate orders on December 23 - both which I want to return because the coloring looked nothing like what was advertised on the website and one shirt had a sticky stain on it. They were a limited capsule, so it says I can't return them on the Return Portal. I e-mailed my concerns on December 26 and got a response back that said "Shows that it finally got delivered! Did you get it?" which didn't address anything I wrote in the e-mail. I e-mailed again on December 31 and January 6 and have yet to receive any kind of response from customer service regarding these issues. I started ordering from Nature Backs many years ago, and I can't count the number of t-shirts, long sleeves and sweatshirts I've bought for myself and others. It seems like something has happened this past year and size/quality control and customer service has gone downhill. I can no longer be a loyal customer unless something is done to remediate these issues, and they get a landline so you can speak to someone instead of playing e-mail tag.

UPDATE: No order was placed and no order received on the dates the response said. I’ve sent 2 emails to the email address the responder included in their response. No reply. I also sent another message to their customer support. No response. I’ve lost count of all the communication I’ve sent. Never buy from this company. I’ve been waiting over 2 weeks for my order to ship! Multiple emails have been sent to customer service and not one response. I’m beyond pissed. This business doesn’t care about their customers and is untrustworthy. I finally reported them to the BBB. Guess what their rating is……F!!!!! Next stop is contacting my bank. I’m finished doing business with them.

I've ordered from this company for years and USED to receive the product in less than two weeks time. Most recent order placed December 2nd. Label created, but UPS didn't receive the order for over a week. No response to emails, and then FINALLY received a package, but missing two shirts that I was charged for. Still no communication or response to emails.

Great customer service! I ordered a bunch of t-shirts for Christmas and they got here in time even though there was a hiccup for one of the designs! They are so fun that I would rather keep all of them for myself, but I won't. Also, awesome quality shirts!

Terrible customer service, slow order processing and shipping. Idk how they are still in business.

I placed my order December 2nd and still haven’t received any confirmation about it being shipped so I took it into my own hands to message them on Facebook after two attempts of emailing them with no answer. I asked them in my message if my package had shipped because in the SHOP app that they say to use to track your order kept saying Order Has Been Placed for ten business days. No answer but 20 minutes after sending the message my SHOP app updated and said Ready To Ship, which is kinda weird and the delivery date was set for yesterday 12/18 and it has now been saying that for 4 days. UPS hasn’t even received the package and now the UPS website says “The delivery date will be provided as soon as possible.” I will not be ordering from them again. I understand it’s almost Christmas but you could at least answer emails or messages regarding someone’s order especially when they have told you that it’s a Christmas present for a loved one!😐