Jenna A.
We have been returning to this same cottage...
We have been returning to this same cabin nearly every year for almost seven years, even before it was managed by Natural Retreats. When we first stayed there, the property was almost brand new, so we knew what to expect. However, a few years ago, we considered not returning because the cabin was in poor condition, unkempt, showing obvious disrepair, with rude and inattentive housekeeping and maintenance staff. We even noticed someone seemed to be living on the premises full time. That year, when we arrived to find mold in the shower, toothpaste splattered around the sink, and dirty sheets, we requested service but received responses that felt dismissive. After reporting these issues to Natural Retreats, it seemed we were not alone in noticing the lack of proper maintenance. This year, it was clean and well maintained again. Thank you!
Response from Natural RetreatsJul 14, 2026
Hi, Jenna. We are thrilled to hear you enjoyed the improvements made to Stellar's Jay Cottage 4 and appreciate you sharing your experience. Your feedback is always greatly appreciated, and we hope to continue to welcome you back to the beautiful Lake Tahoe for many years to come.



