Natural RetreatsReviews of naturalretreats.com

If i could leave a 0 review i WOULD! This is one if the worst companies i have ever had the displeasure of staying with. There is currently a category 2 hurricane hotting this weekend and we had my best friends bachelorette planned, however the FL Governor has issued a state of emergency for this county and we asked the host if we could reschedule to a different weekend or refund and they REFUSED to help, adjust or accommodate in ANY way. Avoid them at all cost !!!

If i could give this 0 stars I would. We are currently undergoing a hurricane this weekend and they will not refund us or reschedule us in a hurricane category 2. My sisters bachelorette is now ruined due to the fact of no refund or rescheduling. A girls flight has been cancelled and it is not safe to drive to. I am truly beyond disappointed with this business.

Not sure what this company is doing but I was left under impression they're trying to scheme people. Posting a good price property on VRBO, once the property booked and travel arrangments are done, they notify you they can't accomodate you suggesting "discounted" options outside of VRBO. Seems very shady

AVOID THIS GROUP! I would avoid Natural Retreat, 360 Blue, and Castilla Vacations at all costs. This company essentially ruined our vacation. We called about a property, told the lady we wanted to reserve it, and she sent us a link to reserve it. After filling out guest information for 10 people, I clicked submit, only to be told, "This property is no longer available." I called again, and she explained that someone must have reserved it from VRBO. I was in no rush to complete the form because she said the quote is valid for 24 hours. She could've simply locked it in over the phone, but chose not to. Very frustrating experience. Also, they offered no alternative locations, nor did they seem to care about my experience. I HIGHLY suggest using Cottages on 30A, or another reputable company. I called them, and they offered a discount code for my experience at this location. THAT is how you do business!

The property canceled our reservation before arrival, after all other travel arrangements had already been made, and provided no assistance or compensation for the inconvenience caused. After they cancelled our reservation, they reposted the same availability for triple the price. They are providing a general response about their Airbnb account being “compromised” but again, they cancelled our reservation last minute and offered absolutely no assistance just instructed us to book for triple the price. Terrible.

I’m writing this review to warn other families who plan their trips far in advance. Our group of 16 had our annual holiday vacation thrown into chaos by Natural Retreats, and we ended up paying dearly for it. We had a large house in Big Sky booked and confirmed for the week between Christmas and New Year's. With four families flying in from across the country, we all booked our non-refundable plane tickets and lift passes well in advance. Then, just two months before our trip, we got a short email: our booking was canceled because the house had been sold. Just like that. The real problem was that we were completely locked into these dates and this location. A house sale doesn't happen overnight, and you have to wonder if they knew the property was on the market when they took our money. At no point were we warned that our confirmed booking was at risk. It seems to us that a management company's first job should be to protect their clients' confirmed reservations, especially during a sale. When we asked for help, any homes they did have were at a much higher price, and they offered zero help to cover the difference. The one property we found that could have worked for part of our week, they refused to make a simple exception on their 5-night minimum (we only needed four) and instead quoted us an outrageous $16,000. It felt less like they were trying to help solve a problem they created, and more like they were trying to profit from it. In the end, we had to scramble and find a solution ourselves. We were forced to book two separate, much more expensive properties, which meant a disruptive move with eight kids in the middle of our vacation. This mess cost our group an extra $13,742. My advice is to be extremely careful. Don't assume your "confirmed" reservation is secure. Ask them directly if your rental is for sale before you book any non-refundable travel. We were left to clean up their mess, and it was an expensive one. We would never use this company again.

Do NOT use this company. The property we rented from them in Lake Tahoe this last weekend was fine, but the management is a complete scam. When we arrived, the HVAC didn’t work—I discovered they had actually pulled the fuse from the AC. Fans stuffed in closets should’ve been the first red flag. I contacted management immediately and got ignored until the next day, only to be told to “turn up the thermostat.” When I explained there was no fuse, they claimed they’d reach out to the on-site team—then disappeared. Same canned “sorry for the inconvenience” response everyone else gets. Read Yelp and Google reviews, it’s their pattern. Even Airbnb couldn’t reach them and had to refund me 30%. The company finally offered to send an HVAC tech on the day were leaving. Absolutely shady, unprofessional, and dishonest. Do your research before booking—I wish I had. I fully expect another canned apology to this review.

Our annual family ski trip was completely tarnished due to severe mismanagement by Natural Retreats. The home had extensive issues...mold & unclean linens (filthy bath mats, stained towels). Broken & missing amenities (no hot water in 3/5 bathrooms, broken steam shower, unusable gas fireplace, no grill gas, garbage disposal out of order). Filthy & poorly maintained home (thick dust, dirt behind doors, broken handles, door framing damage). I had to drive all recovery processes...their guest relations is zero. Truly disappointing. It felt like I was bothering them to get anything done!