Natural LifeReviews of naturallife.com

I ordered a package on January 9th it is now January 21st and the package has been sitting at the post office since January 12th. Natural Life's customer service has been zero help. They said "email us at end of business today if it's still not there". Well it hasn't moved it's still sitting at post office like it has been...I see it and sent them a screenshot of it still sitting there. I also had a similar issue to this one several months ago. What's more insane to me is this is a Jacksonville, FL business and I'm in Jacksonville. I had someone in their customer service blame the weather. What?! We are in Florida and are not in harsh weather conditions ha. I will not be ordering from them ever again. It's not work buying $70 sweatpants.

Natural Life is hit or miss. You just have to be a savvy shopper. I have several flowy tops, a dress, a sweater, and pajamas from them that I LOVE. Never had a shipping or sizing issue etc. All my deliveries have been timely, and when I exchanged one thing for a different size once - it was easy. I've also ordered lots of knickknacks and presents from them etc, all of which have been super cute. I think you just have to sort of set your expectations that this is not a luxe brand. It's cute, fun, basically fast fashion like Shien or something, but a little better. Things from Natural Life aren't going to last SUPER long, but they're exactly as pictured etc. I took a star off because their sheets are TERRIBLE. Like, they need to stop selling them and calling them sheets terrible. They don't list a thread count or type of sheet fabric (percale, sateen etc), so I should have realized. It's just super thin cotton, see through even in dark colors. And they charge $$ for them.

Cute, original, fun designs, but QUALITY is not always what you would hope. Customer service is horrible. I had a phone conversation today with an associate who wanted to lay down the law rather than listen to what I was actually saying. It's always questionable what kind of personality you'll get on the phone; the nicest people are their AI assistants--LOL. I will not shop with them anymore.

Natural Life was a go to source of fun, colorful clothing you can move in. Before I retired in 2023 I order quite a bit from them. Great quality, no customer service or shipping issues, and affordable. I worked as a pediatric therapist - so their styles were a great fit for my busy work life. And I still have (and wear) many of those articles of clothing. However, they have undergone a significant change in recent years. Last year (2025) has been the worst. They completely lost a shipment (first time that ever happened to me in 40 years of living very rural and mail ordering everything) and I had to FIGHT with customer service to get reimbursed. This is after tracking had it in Atlanta, not moving, for >30 days! The quality of the clothing is sadly very hit or miss now. Forget ordering any item that has been a staple for you and expecting it to resemble previous items with the same name. I was a devotee of the Beckett pants and owned every incarnation of them. Last year’s version was COMPLETELY DIFFERENT. Terrible cut, quality, and material. I had to return - which they charge for unless you engage in a protracted discussion with customer service - not pleasant. I feel like they are striving now for a demographic that’s not me at all. I never felt that way previously. I think they have some fantasy they can lure 20 somethings who want to shop at FP but can’t afford it. Good luck with that 😂. Meanwhile they are alienating the 50+ women with disposable income who loved their boho vibe. Bye, Natural Life 👋🏻 see you if you figure out your issues.

Purchased 2 oven mitts totaling $50. They were advertised as 100% Cotton and heat resistant to 392°. (Randomly precise). I bought them for my wife and on their FIRST USE, they melted, burning my wife’s hand. Upon closer inspection, the inner tag from the manufacturer says “Exclusive for Decoration”. The fiber contents is also polyester polyfill, and other plastic fabrics- Nothing natural. Zero percent cotton. Multiple reviews state that the mitts will melt and burn your hand. I also reported them to the FTC and BBB. This company cares NOTHING about their customers.

Placed an order back in September 25, and it took almost a month to send me a tracking number. Suddenly said it was delivered. I never received it. Had the USPS track it and do a lost package search and they said it never arrived so they were never able to create their tracking number. emailed back and forth for a few months and they refused to give me a refund and were no help. Just let it go finally. Please do not order from them. It now seems like a scam even though there are some reviews that say they received their order. Are those even legit?

I purchased a sweater for someone in another state. I put her address in the "ship to" section of the order and my address in the billing section. I paid with PayPal. Today I got an email saying the package had been delivered, and I recognized my own doorstep in the "proof of delivery" photo! I called (had to google their number; it's not on website) and they said that when you pay with PayPal Express, the shipping address defaults back to your own address!!! I don't have anything called PayPal Express, just regular PayPal. I asked why I was not told this would happen and the woman I spoke to said it was a PayPal problem, not their responsibility. I called PayPal and this is apparently true and I guess other people must know about it but I did not. If you want to send something that you're paying for with PayPal, you have to go into PayPal and change your address!!!! So now, just days before Christmas, I have no gift for my friend in NY and on top of that I have to go to a post office and stand in line for who knows how long to return the package so I can get a refund. Plus I have to pay for shipping. And on top of all that, the package they sent it in (not a box but some very flimsy plastic bag) was ripped in one corner and the item may have been damaged. I didn't open it to see.

I purchased a bedding set for my daughter. The print was beautiful, but the quality of the material of the duvet and sheets is awful. The sheet ripped within months of use and the duvet threading is falling out and tasseled edges are all falling off. This was not cheap bedding, now I find myself having to completely replace it. Shameful products.