By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Native Union (nativeunion.com) has 453 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
nativeunion.com
Website
nativeunion.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Des produits Fiables, ecologiques et beaux, une référence pour moi. je vous les conseilles sans hésitation.
DP
David P.
Exactly as promoted
Exactly as promoted
AS
Asim
Mixed reviews
Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all.
I always double check the models, and the one I ordered does not fit my AirPods Air 3rd generation.
Products are well made, just annoyed that the AirPod case is not compatible.
CN
Cory N.
Cord failed, terrible customer service
Cord failed after about if year of staying at my bedside plugged in. Occasionally taken on trips to hotels when I travel, but the cord is in great shape cosmetically from outside. The cord went out and I contacted them to get it warranty replaced and they couldn’t move past “I have to have a receipt”… who keeps a receipt for a single cord they bought a year ago? It’s clearly there cord, has there name on it, and I got it from Best Buy. Shane on this company for not standing behind their product and will definitely share my experience with as many people I can as a family worker happens to work at a business that carries their product. I’ll make sure he shares their excellent level of customer support when people come in looking for products.
Response from Native UnionJul 17, 2025
Hello Cory,
We deeply value your feedback and are truly sorry for the frustration caused by your cord’s failure and the warranty process. Your experience matters to us, and we appreciate you sharing it, as it helps us improve. You’re correct that a purchase receipt is necessary for warranty claims at most companies, including Native Union. Below, we explain why a receipt is required to ensure fairness and compliance.
- Purchase Verification: A receipt confirms the purchase date and retailer (e.g., Best Buy), ensuring the product is within the warranty period. This clarity prevents disputes and ensures only valid claims are processed, protecting both you and the company.
- Preventing Fraud: Receipts safeguard against claims for non-purchased or second-hand items, ensuring fairness for loyal customers like you. This preserves the integrity of our warranty program and allocates resources appropriately.
- Legal Compliance: Receipts document transactions for accounting and tax purposes, as required by law. Consumer protection regulations often mandate proof of purchase, ensuring legal compliance and mutual protection.
- Quality Control: Receipts provide batch details, enabling us to trace products and identify defects. This helps us improve product quality and address issues like yours effectively.
- Retailer Policies: Receipts verify purchases from authorized retailers like Best Buy, aligning with their warranty terms. This ensures seamless service and maintains partnerships that benefit you.
- Fair Service: Receipts ensure equitable resource allocation, preventing delays or shortages. This streamlines valid claims, ensuring efficient service for all customers.
We understand that keeping receipts can sometimes be difficult. To make this easier, we recommend retaining a digital receipt whenever possible. For purchases from platforms like Best Buy, you may be able to access your purchase history through your account or registered email. We truly value your satisfaction and are committed to improving based on your valuable feedback.
CM
Camo M.
Arnaque pour la garantie à vie
Jusqu'ici j'étais satisfaite du service Native union avec la garantie à vie.
Il ont décidé en 2022 de changer leur politique (j'ai acheté mon câble en 2020) et ils essayent de m'arnaquer en me disant que je n'ai pas suivie les nouvelles réglementations.
Forcément si vous changez les règles 2 ans après en disant qu'on doit s'enregistrer au moment de l'achat, les gens n'auront jamais droit à cette garantie à vie.
Faites attention
BS
Brett S.
Order cancelled days later
Order of mag safe battery pack cancelled 4 days after purchase and refund given. Stock issues but allowed purchase. Waste of time. Beware.
SC
SC
Good product - bad customer service
Good product - bad customer service
My order was split, any contact with the what’s app, they never answer without 5 questions being asked, they they still could not tell me my order was split, half from U.K. and half from Hong Kong. No appology, will not purchase again.
Please do not act surprised, as last night you had another WhatsApp conversation, which lead to nowhere, your customer service is lead by Botts, not people
Response from Native UnionJun 25, 2025
Hello,
We’re genuinely heartbroken to hear about the frustration with your split order and the communication hiccups. Our team strives to respond on WhatsApp within 1 hour, but during peak times or public holidays, it may take a bit longer, and we’re so sorry for any disappointment this caused. We choose shipping locations like the UK or Hong Kong based on stock availability to get your order to you as efficiently as possible, and we deeply regret not making this clearer. Your feedback means the world to us, and we’d love the chance to make this right for you in the future. Thank you for letting us know how we can improve.
PG
Pedro G.
I’m very happy with my new desk mat
I’m very happy with my new desk mat; it suits very well with my Mac and helps to organize my space.
Also I bought a classic band for my watch and it’s amazing how leather helps to keep away alergias and brings a smooth feeling.
Response from Native UnionJun 25, 2025
Hello Pedro,
We're delighted to hear you're loving your new desk mat! It's great to know it’s the perfect match for your Mac and keeps your space tidy. Plus, we’re thrilled you’re enjoying the classic watch band—here’s to leather’s smooth vibes and allergy-friendly charm! Thanks for the kind words.
