Nations Photo LabReviews of nationsphotolab.com

I electronically contacted Nations after I had uploaded (and hence ordered) the wrong photo file. The situation occurred after they were closed, but before they reopened after a weekend. I attempted to describe my situation (2 out of the 3 files were correctly uploaded) and received a very quick response from Soojin, the Customer Service manager. She not only understood my dilemma, but also showed sincere empathy. She could not stop the original order, but did credit me generously and suggested I reorder using the correct file, which she astutely noted had already been uploaded. She even understood why I always unclick the color-correction button, as my images are astrophotographs and have already been carefully curated. Further, she even thanked me sincerely for attempting to correct my mistake! Talk about 5 stars! I'd click 5 more if possible!

Brandon was able to address the issue with my order and resolve it within a couple of minutes. Great service all around.

I ordered an enlarged (16X24) metal print of a photo shared with me. One of their Customer Service Representatives, Brandon Moore, communicated with me to share that my order was placed "on hold" due to the pixilation of the enlarged print. He included a view of the picture so I could see how it looked, and his communication noted my options. It made my decision easy. He was thorough. I have always received excellent customer service from Nations Photo Lab over the several years I have used their services.

I had an issue with my order and David helped me resolve it promptly. I highly recommend Nations Photo Lab!

Very helpful. Got all the info I needed to complete my order. Made my experience enjoyable.

Brandon helped me with a problem with my photo book. He was sympathetic and offered to remake the book at no extra charge. I was impressed that he understood the problem and quickly came to a good resolution. I will definitely use this company again for all my photo needs.

Erica did a great job. Very caring and making sure that we were able to finally purchase our canvas print. So far, NPL has really been a pleasure to deal with because of Erica and a previous customer service individual named Jordan.

I had issue with software glitch and need to consult about the solving the issue. I got the response right away, and was able to to communicate smoothy. The issue was resolved. It is nice to have an actual person in the customer service now a days. I really appreciate it.