Nations Photo LabReviews of nationsphotolab.com

I called in because I had an issue. I had the pleasure of getting Erica on the phone and she was excellent in resolving the issue with patience, knowledge and kindness. That made me want to work with this company again Keep up the good work Erica!!

Jordan was patient and considerate in working with me to resolve an issue. I'm satisfied with the result.

David was a great help! He responded quickly and helped me with my reorder!

I ordered a metal print from Nations Photo and was somewhat disappointed with the results. The color saturation was weak, some detail had been lost, and there was noise in what had been a smooth background. When I reported these issues, Erica in customer service responded with courteous and helpful suggestions and offered to reprint the image. She sent me instructions for uploading a TIFF file through the ROES ordering system. The process took some time, but the result was impressive. The new print had the saturation, detail, and smooth background that I had hoped for. Truly a great customer service experience. I would have given Nations Photo a five-star rating, but the "black shadow mount" that I ordered to hang the metal print did not come with mounting hardware. Considering the difficulty of finding a screw with the exact right diameter head (with low tolerance for thickness), this was a hassle I neither needed nor expected. The adage of the "horseshoe nail" comes to mind: "For want of a nail, the shoe was lost; for want of a shoe, the horse was lost; and for want of a horse, the rider was lost." After all the Lab's hard work achieving excellence in printing, it's a shame that customer satisfaction should be compromised by an incomplete product.

This is the second year, I have used Nations Photo Lab to print a large photo of an event I attended in India. It was a fan event for the famous Indian star: Shah Rukh Khan. At the conclusion of the event in a very orderly process, group photos are taken. I ordered my group picture from nations a few days ago. But my good friend from Jaipur could not be in the photo with me as we got separated. I found his group photo and sent it to Nations so that it could be forwarded to him in Jaipur. Jordan at Nations Photo Lab was very helpful in ensuring that the right photo would reach my friend in Jaipur. I most appreciated his very clear communication of the process that would be followed to get the photo to Jaipur. I feel like the service Jordan rendered was exceptional. And if I need similar photos in the future, I will definitely come back to Nations Photo Lab.

I was missing a photo and Ricky Der very promptly responded and got me my photo sent immediately. Great and timely customer service!

Ricky Der was very helpful in assisting me with canceling an order that I had accidentally ordered with a compressed image instead of the original image.

Response from customer service to issue I experienced.