Michele P.
Why a 3 rating
Why a 3 rating, I started calling at 10 am and only got your recorded message that stated you open at 10am. This went on until 10:39 am. So then I tried live chat, that told all reps were busy and placed me in queue. No indication of how long I would be in queue or what number I was in queue. I finally tried calling again at 10:39am and the automated system was off, and I was connected to a rep, Tara. Tara did a great job as resolving my problem she gets a 5-star rating. But your business practices do not. Your quality control fell short as my photo was blurry and botchy. My opinion that photo should have never shipped out. I am updating this review today 5/26/2026. Tara refunded the cost of the print. Which shows on my banking account. On May 23, I received an email from Natalee explaining she listened to my call, as it was recorded. She reviewed my concerns with Tara and the team. I believe she handled everything properly and I will continue to do business with them.
Response from Nations Photo LabMay 20, 2026
Hi Michele, Thank you for your honest feedback. It's customers like you that will help us grow and provide a more consistent experience for everyone. When you called, we were meeting about the upcoming website improvement so that all team members know how to support our customers. We apologize that the messaging did not translate correctly. A member of our CS leadership team has reached out by phone and email to connect with you, extend our sincerest apologies, and provide additional assistance.