Nations Photo Lab is a leading professional photo printing lab that offers the highest quality photo gifts & prints. Order online for the best prices. Rated #1 in online photo printing, Nations Photo Lab delivers premium photo products loved by photographers and photo enthusiasts alike.
Nations Photo Lab (nationsphotolab.com) has 743 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
nationsphotolab.com
Website
nationsphotolab.com
Category
Photography
Location
Cockeysville, Maryland
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Had a small issue with damage upon delivery that David in the customer service team dealt with fully, making sure that I had full remediation even though I didn't need a reprint. Lovely company to deal with and the prints are high quality. Would use again.
Response from Nations Photo LabJun 18, 2026
Hi Jenny, Thank you for the four stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with David Cress!
MA
Mary
Brandon Simply Owned It
Brandon immediately accepted accountability for the issue and efficiently resolved it. While that may sound relatively straightforward, it has not always been our experience with other online vendors who try to pass us on to the delivery company or question how we received the package or...
Response from Nations Photo LabJun 15, 2026
Hi Mary, Thank you for the four stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Brandon Moore!
ET
Edgar T.
I ordered pearl, linen texture prints, not received
I ordered pearl, linen texture prints for clients. I did not receive my package! According to NPL instructions, I checked the mailbox, side yard, by the fence and embarrassed, asked my neighbors! I waited a few days as instructed and then reported the missing package. The response I received back from NPL was the same instructions to check around the property, fence, gate, mailbox and to ask my neighbors!!! Also instructed me to wait another few days again!!! Dissatisfied, unacceptable response that I received, I gave the survey a bad review. I received a follow up text from Soojin. Soojin took ownership of my dissatisfied situation understanding my situation and the pressures and concerns that I have for my clients deadlines! Soojin reordered my pearl, linen textured prints. Currently, I still haven’t received my Artwork. Although I didn’t meet my deadlines with my clients, I still needed to acknowledge Soojin for the efforts.
Response from Nations Photo LabJun 9, 2026
Hi Edgar, Thank you for taking the time to share your experience and for recognizing Soojin's efforts to assist you.
We sincerely apologize for the frustration and inconvenience caused by your missing package, especially given the impact on your client's deadlines. We understand how important it is to receive your order when expected, and we recognize that repeating the same troubleshooting steps after you had already completed them added to your frustration.
While we are disappointed that your original order did not arrive as planned, we appreciate the opportunity Soojin had to step in, listen to your concerns, and work toward a resolution. Your feedback helps us identify opportunities to improve both our processes and our communication during situations like this.
Most importantly, we understand that this experience affected commitments you had made to your own clients, and we do not take that lightly. Thank you for your patience, your honesty, and for taking the time to acknowledge the support you received. We remain committed to delivering the level of service and quality you expect from us.
HZ
Hongfei Z.
customer service is quick to answer…
customer service is quick to answer calls. Email follow up was prompt. Resolution was satisfactory.
Response from Nations Photo LabJun 5, 2026
Hi Hongfei, Thank you for the four stars! We're always here to help you preserve your memories. Have a wonderful day!
MB
MARION B.
Brandon knows his pixels
Once Brandon got on the chat, I could relax a bit and felt confident he knew what he was talking about. He helped me to order the optimum size for a photo I wanted a metal print of. I was unsure about much of what was needed and he made that easy.
Response from Nations Photo LabMar 20, 2026
Hi Marion, Thank you for the four stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Brandon Moore!
DF
Dennis F.
Tara Smith was very responsive to my…
Tara Smith was very responsive to my concerns.
Response from Nations Photo LabMar 11, 2026
Hi Dennis, Thank you for the four stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Tara Smith!
KN
Kathy N.
Tara was helpful and walked me through…
Tara was helpful and walked me through the photo submission process and helped me navigate the website.
Response from Nations Photo LabFeb 22, 2026
Hi Kathy, Thank you for the four stars and your kind words! We appreciate you taking the time to share your experience with us. We will share your feedback with Tara Smith!
IC
Ichabod
What made my experience great was Alison, the customer service rep.
What made my experience great was Alison. Alone, she would get five stars. What gets zero stars is the customer service rules of Nations Photo Lab.
Response from Nations Photo LabFeb 6, 2026
Hi Ichabod, Thank you for taking the time to share your feedback. We truly appreciate your kind words about Alison — she provided you with exceptional care, and we’ll be sure to share your recognition with her.
We also want to acknowledge your concerns regarding our customer service policies. Your experience matters, and when something doesn’t feel right, it’s important to us to take a closer look. Our leadership team will connect with Alison to review your feedback and better understand where our processes may have caused frustration, so we can identify opportunities to improve.
While our guidelines are designed to ensure consistency and fairness, we recognize that policies should support — not overshadow — the customer experience. Feedback like yours helps us evaluate how well we’re striking that balance.
Thank you again for your honesty and for highlighting both what worked well and where we can do better. We truly appreciate the opportunity to learn from your experience and continue improving the way we serve our customers.
