nationsbenefits.comReviews of nationsbenefits.com

My insurance company is ANTHEM. In June, I ordered 11 items from Nations Benefits and only received 10. When I contacted ANTHEM, they filed a claim for the one item missing but it was denied by Nations Benefits. When I contacted Nations Benefits they said that according to UPS the total box weight was correct for the 11 items. This one item I ordered was 12” X 24”. The box they shipped my order in was 10”x8”x8”. This claim was denied again, and Nations Benefits said they would not give me the item or a refund. We did a three way call with ANTHEM and still got nowhere with Nations Benefits. Spoke with two customer agents and a supervisor at Nations Benefits. When I asked who did their packing, I was told they were only a call center and they had nothing to do with the pulling, packing, and labeling of the OTC orders. When pressed, the supervisor at Nations Benefits finally admitted that they pull the orders, they do the packing, and they do the shipping. Supervisor could have cared less. I am out $40 and someone has a 12”X24” heating pad that belongs to me. I am wondering how many people do not use their OTC benefits because of the lack of integrity of Nations Benefits. Shame on you, NATIONS Benefits. We deserve better.

This company is another shady entity profiting off the government. Based in Florida ( surprised?) they don't tell their customers that they work on Eastern time, so if you order on the last day of the month and live in another time zone, Nations Benefits will take the following month's benefits and keep the previous month's money to themselves. CROOKS

I hate that Wellpoint is using Nations Benefits for its OTC products. Nations Benefits website is very over priced charging $7.00 for a carton of Almond Milk that is $3.00 in a grocery store is insane and unethical. The OTC card can only be used on the Nations benefits website you cant add the card to the Wallet of Walmart or Krogers which is crazy not all card holders can walk in a grocery store to shop it would be nice to have that issue fixed where the card can be used on other websites beside there own. The "Fresh Food" Market with Misfits is disgraceful we paid over $40.00 for about 8-9 pieces of fruit all of it was overly ripe it will not surprise me if this company have a lawsuit against them.

Completely embarrassed standing as we speak at my grocery crying going through bags as people stare at me trying to use their scanning app that doesn't work dividing my groceries up because I am $41.06 short because of products they won't cover that are a neccessary to survive this month for my family. Have no idea what won't be covered because the receipt won't tell me and the scanner won't work never felt so ashamed in my life standing here being judged by an entire grocery store full of people wish I could afford to go home cancel my insurance and pack my things and move where nobody knows me 🥺.

If I could rate them lower I would. This is a total RIP OFF and Blue Cross lets them get away with it. The entire Blue Cross website works except the Benefits page, and if you call you wait over an hour to have someone tell you they can't hear hear you and then hangs up on you. RIPOFF!!!!!!

Ordering from this company has been a horrible experience! Most of the customer service reps are unprofessional The prices are much higher than pharmacy's in my neighborhood I ordered a moist heating pad One customer service agent said she never heard of that Which she should have kept to herself I requested a refund and they told me it was declined due to the “disclaimer” which says in so many words you may not get what you ordered no matter what is advertised Thats basically what happened to me with the product I ordered I put in a grievance They have the right one now! I can’t sit back and let people just get over on me I still haven't heard back Called today The supervisor who took my call after speaking to the agent last time about my order didn’t even put in the notes about a call back or anything. I’m still waiting This company needs to be looked into Something is not right Who is there to protect the consumer in cases like this? Im about to contact my health benefits coordinator This is not fair

What I do not understand is if this is a benefit for elderly and disabled, why not make it easier for groceries to be delivered from local reputable grocers such as Walmart and Kroger. The only way the benefit card works is to literally go to the store. (Often difficult or impossible for elderly and disabled). Otherwise, you are stuck paying literally 5 to 10 times the normal price for substandard groceries. For example, one packet of Ramen noodle soup is $.20 in the store. But on the Nations benefit website it is $1.75!! Are you kidding me? This is the kind of government oversight we need especially governing Medicare and elderly/disabled. I’m sure the people who administer this benefit would not want this for their own elderly/disabled family members.

Food purchases are being constantly denied on certain items such as meat, bread, sauces, etc.