NateraReviews of natera.com

Jaimie was great and helped me through the shopping and labeling process. I received the kit quickly and the lab received it back just as fast.

They told me it would be $350 co-pay! It’s a $12,000 bill and not sure my insurance will cover it. Scam. I learned nothing from them that I didn’t already know! Run!!

Assured manys times from multiple people that my insurance would cover cost of testing. Surprise! they did not. No explanation, just a bill for the full cost 3 months later. Deceptive billing, on the verge of fraud in my opinion. Avoid their "expertise" about your insurance coverage. They don't care about you, they will find reasons for more tests, for more profit.

Horrible experience from the beginning to the end. Still haven’t got my results back and it’s bee almost two week. If you want to find the gender of your baby try a different company. This company is very disorganized and will have you running around in circles! Highly disappointed!!

My doctor recommended this service. When I called the customer service rep, Jaimie, was very friendly and helpful. She gave me thorough instructions and followed up with emails. From the emails I knew promptly when the test kit would arrive and that it had been received. The delivery process took only 5 days round trip.

Honestly their wishy washy wait times cause more anxiety than anything else. They don’t test samples in the order they arrive they just do whatever they want. Some people get their results in 3 days some in 13 some in 23 and there’s apparently no rhyme or reason to it. When you call customer service they’re nice enough but it doesn’t get rushed if they know you’ve been waiting a long time or you’re high risk. Half the time they’ll tell you 5-7 days but the other half 7-10 or 2 weeks. I won’t be using natera again.

I’ve had an absolutely terrible time working with Natera. They give constant inaccurate information and aren’t keeping note of conversation conversations had between patient and staff. The delays, excuses, lack of urgency, and total disregard for patients has been overwhelming. I waited double the “anticipated” time for my test results and kept getting excuses and the runaround. I wish I had read more of the reviews before using them. They utilize AI in places that should be human being interaction. AI can’t express compassion or urgency. It’s disgusting. I can not express how much pain and grief this company caused on me and my pregnancy. They ruined my first trimester.

Impossible to reach, bills with no details.