NateraReviews of natera.com

I was approved for Natera's financial assistance program, but my online account has never been updated to reflect the approval. I have contacted customer service multiple times, and every single time I was told, "We'll fix it." Weeks later, nothing has changed. The financial assistance itself was approved, but the complete lack of follow-through and poor communication have been extremely frustrating. Patients should not have to repeatedly chase customer service to have their accounts updated correctly. I hope Natera improves its customer support and follows through on the commitments it makes to patients.

My wife and I had done their Panorama NIPT testing because we were told they are the best. Then we get our test results back and it stated they did not get enough of what they needed, so we had to do it again. We knew test results would cut us close to the gender reveal so we ordered what we needed for both genders. Today 6/24/26 we got the same notification. Called our OBGYN they thought it was super strange that they didn't get enough even though my wife was over 12 weeks pregnant when getting the test done the second time (earliest they can do it is 10 weeks mind you). So they started referring us to high risk thinking the baby was lacking something and wanted a specialist opinion. 8 hours later we get a call from our OBGYN stating that Natera changed the way they do testing the last few weeks so they can't do the test anymore we have to do the test for a THIRD time due to NATERA sending out available test kits and accepting them still but not being able to actually test the kits and making god knows how many people in my area atleast re-do them. On top of all of this my wife is terrified of needles and we had to cancel the gender reveal party and not everything is refundable and will last until we can reschedule for out of town family. So NATERA hopefully 3rd time is the charm

I took my Natera test several months ago. My doctor and a Natera patient representative said that this test would only be $250 dollars if I choose not to use my insurance. When I finally received the bill, it was $795. They ran it through my Blue Cross. I had to ask them to fix the bill, which took over a week. Finally, I received the correct bill and was waiting for my paycheck. A few days later, I receive another bill for $795 saying that the $250 was if I paid "early." I called them and got them to fix it. I paid the $250 the day I got the bill. I am still receiving bills now for $546 and having to go back and forth with reps to fix this. To my knowledge, the test was accurate. However, I would never choose to do this again knowing that they are taking advantage of vulnerable populations by wearing them down to take their hard earned money. If you take this test, just know that you are in for a fight with your bill.

The entire process was extremely efficient, quick, and professional.

Jamie was very customer service oriented and thorough. She helped me understand the process, the mailing, and how to return the specimen. Jamie also made herself available if I had any questions regarding the testing in general. I felt like Jamie cared about me as a customer and afforded me the opportunity to be transparent about my concerns.

Easy to use and convenient.

A TOTAL SCAM! The test itself might be assuring for parents. However the billing system is all over the place. They can bill you anywhere from $3400-$9000. And try to bully you to pay those amounts. However the actual cost the bundle test is only $250-$350. Do not give in and pay the random amounts they try to invoice you.

Simple process with easy to read instructions.