NateraReviews of natera.com

DO NOT USE THEM - DANGEROUS RESULTS. We used this company and they offered to give us the gender of our baby. They gave us horribly inaccurate results saying there was an issue with the sex chromosome. They then offered us a call with a genetic counsellor after who essentially told us our baby was likely to be disabled but couldn’t give any proper information. This lead to us having an amnio (which carries its own risk and is traumatic) - for our baby to be 100% fine and perfect. I know MULTIPLE other people who have had the same issue with this company. They should not offer to be able to find the gender as they are not qualified to do so and give wrong results that scare people when they are most vulnerable. They gave us inaccurate results, no support and caused us to put our baby at risk. Do not use

I ended up paying 3x times as much as estimated for genetic testing. It's a total scam.

Can't repeat it enough, this is the most predatory company I have worked with. My spouse and I both had Natera testing in preparation for IVF over 18 months ago. At the time, we were enrolled in the Compassionate Care program to help cover costs if insurance didn't. Months pass, our insurance posts our claim and Explanation of Benefits as $0 for patient responsibility, we think all is good. 19 MONTHS LATER, we both get surprise bills in the mail for $349 each. We have argued with them and provided the processed claim and EOB and they said it doesn't matter, we're still responsible. They again said we could "try" the Compassionate Care program, which we already did but conveniently there's no proof of the first time we enrolled. And the best part is, they give you only 30 days to pay the bill at the "discount" cost of $349 before they bump it up to the "real" cost of $649 each. So less than 30 days to appeal or solve this, we're already two weeks in of conveniently slow arguing with customer service, and our bills are about to go from $698 total to $1,298 total.

This company is a scam and the testing is a complete scam.

Worst testing! Scamming pregnant women. Billing insurance too high and still making the patient pay too much! Not even doing pre authorization so that patients know how much they will pay for the test! They will just surprise you with a high billing. And when you call customer service they offer no help at all! Beware of this!

Not rating Natera as a company, but their billing department. They have had issues with direct and insurance billing. And probably hospitals and Natera billing department continue to give payment troubles to the customers (and probably trying their best to support the plethora of issues with billing). We ran into billing issues as well, like many of the customers. I'm writing review for a billing resolution associate Ashley M. who have been extremely patient and helpful in regards to helping us through the billing issues we faced, and helped resolved the problem. Thank you Ashley M. in case you read this review. Hope they resolve this going ahead. Best wishes,

This company is a borderline scam. They do tests then hold results even after payment has been made. They are beyond dysfunctional as no one knows what they are doing so it is impossible to get a straight answer out of them. They should be banned from operating as they do not provide the services they advertise.

Natera is an absolute SCAM. They charge your insurance an absolute absurd amount. Ended up coming out to ~$1,200 for two tests. We've had friends want to pay out of pocket without submitting to insurance and it costs $150 total They have poor communication and are just ripping off couples who are new to going through this process. In the future, I will absolutely not use Natera.