NateraReviews of natera.com

Everyone involved in the process is so professional, kind, and really knows their job. Thank you!

My experience was more than just a company talking to a customer. I had been going through some hard times with medical procedures and was very down. Your representative made me feel at ease right away, she gave me encouragement and hope. Even my wife said if the world had more like her, navigating the medical system would be a lot less stressful. Please thank Jamie for us.

Professional thieves ,they sent me to collections after I paid for the test before it was done . I called the billing department and spoke with representatives Jose ,Maria , Carlos and Chris nobody was able to fix the issue .aaWhen you asked for a supervisor they won’t transfer your call.

If I could give negative star I would make it. It is completely mess and terrible lab. I submitted info about my insurance immediately after I received a letter from Natera(but actually I dont understand why they didnt have it because I did a test from my OBGYN Clinic and they have ALL my info that should go through). But Ok I send email with my insuranse, they didnt respond, after I made a call they told that they NEVER received any info from me. I provided info by phone. After that I received again and again messeges: Provide your insurance info. After the call they said they dont have it. Etc etc. All together I made more that 10!!!!!calls to the company. I am pregnant, I want to be quiete and have rest on my 3 trimester and dont receiving annoing messeges and mails that I owe 4500$!!!! its not normal! They make me nervous and anxious. I will never never do test in this company and not reccomend to anyone. Today I made the last call and told that I provide my insurance the last time, it is not my problem, if they can not normally send info to my insuranse they will not receive any paymant from me. It is not professional and it is not normal!!!

Using natera has been a huge regret! They billed my insurance $15,000 the. Charged me an additional $1000. When I call to figure out pricing wont give me straight answers. I’ve been told if I paid out of pocket without insurance it would ba e cost me $170 per test. They are unwilling to send me documentation an out their billing policies or what they sent to my insurance for billing. This has been a horrible experience.

I took Natera test a year ago and needed my results to different clinic this year. When I logged in to my Natera account, there was no results shown and customer service support told me that they don’t know how to resolve it over the phone and that I need to email. Over emails they keep sending me “how to log in information”. No help at all.

If I could give negative stats I would. These people are absolutely disgusting, they are incompetent with these precious life changing results. They will make you wait for lost tests, inconclusive tests etc with no update what so ever. You will literally need to hound them for your results. The staff seems to be incredibly unhappy and miserable because they can’t properly do their jobs in a timely fashion. There’s also incredibly shady billing practices and these people will have the absolute audacity to send you a bill without proving any test results. I am beyond disgusted with everyone who works here.

This is a horrible company. Tested a year ago, and after too many texts containing sensitive information about the test at the time, I cancelled the test. I didn't trust anything about what they were doing. A YEAR later they send a bill for over $240. They said they contacted my insurance company who declined the test, and then didn't alert me. So now 12 months later I am on the hook for a test I cancelled and my insurance did not cover. Oh, but they will put me on a payment plan. Thanks for nothing.