Bart D.
I ordered four custom 70-foot lengths…
I ordered four custom 70-foot lengths of cable and paid an additional $75 cutting charge. All four coils arrived with torn packaging and exposed cable, and one section appears to have a nick/gouge in the jacket. My sales agent, Sala Rasul, was very rude and unhelpful when I raised my concerns, which made an already frustrating situation worse. As an electrical contractor, I expect new cable to arrive properly protected and undamaged. Very poor experience. Unless Nassau makes this right, I won’t be ordering from them again. Do not trust these people they lie they never offered me anything. Don’t buy from them.
Response from Nassau National CableOct 16, 2026
Hi Bart, our team responded to your concerns promptly and offered you a choice of resolutions, including a replacement. You chose one; we honoured it in full, and the matter was closed. After that, you requested an additional discount on top of what had already been agreed, which we declined. We're disappointed to see this review posted after the issue was resolved. Our customers' satisfaction matters to us, and we make every effort to treat all of them fairly and consistently.