Nassau National CableReviews of nassaunationalcable.com

I contracted for and paid over $3100 for wire from this company their site says shipping is free the invoice they sent for payment said shipping is free. After paying the entire amount on the invoice they contacted me a couple of days later and told me shipping is $650 so the free shipping added over 20% to the original price of the invoice and they asked what I wanted to do

"Unacceptable post-purchase price hike" I placed an order for a portable electric heater and completed the transaction. The following day, Nassau Cable emailed me informing me an additional $50 was needed from me, claiming their website pricing was outdated and the price had increased. When I refused this unfair charge and informed them they need to honor the original purchase price, they did not respond. I have been forced to open a dispute through PayPal to get my money back. Be careful buying from this company—they do not honor completed transactions."

First time buying cables from them. Terrible experience they had cables in their website purchased them then nothing from them had to call between 2-4 times a day no emails responding and no body knows what or where my order is! Turned out they don’t have it and wanted to change it to lower grade with same price!! Anyway long story short we built the equipment and ready to be shipped and cables haven’t arrived yet!! Very disappointed this process been 4 weeks!! Don’t ever try to buy through them and use local instead

I ordered four custom 70-foot lengths of cable and paid an additional $75 cutting charge. All four coils arrived with torn packaging and exposed cable, and one section appears to have a nick/gouge in the jacket. My sales agent, Sala Rasul, was very rude and unhelpful when I raised my concerns, which made an already frustrating situation worse. As an electrical contractor, I expect new cable to arrive properly protected and undamaged. Very poor experience. Unless Nassau makes this right, I won’t be ordering from them again. Do not trust these people they lie they never offered me anything. Don’t buy from them.

There was an error in the order which was going to require it to be returned for a different product. They said there is a 35% restocking fee. That seem absurd and ridiculous especially since I was paying the return shipping. Will never purchase a product from this scam of a business.

Unethical business practices and gaslighting!! I placed an order May 10 2026. Next day got email from Nassau that Light Fixture is currently out of stock, with a lead time extending until 1 month. Told them please ship all other parts and when light comes in ship at that time. May 12th response from Nassau We will process your order ASAP and update you once order has been dispatched. May 19th heard nothing so I sent an email to them asking about tracking and order status. May 21st response was this!!!!! Due to the weight of the shipment, we are required to ship via LTL freight instead of UPS, Which results in a shipping loss of approximately $250 on this order We are not asking you to cover the full amount, but kindly request an additional $125 to help offset the cost so we can proceed.(Really) NOW I READ THEIR SHIPPING RULES, WEB SITE SAYS over $1000 of wire and cable free ship, I had $1200. I met the criteria. They are holding my order hostage for more money. When you call in ALL phone numbers and directory goes to John C. Pretty sure they are using AI for all email correspondence as its poorly written and makes no sense. Nassau has to be using a out of country management company for orders and quotes because the accent of the guy was poor. Phone calls all answered as HELLO! What company in their right mind treats their customers this way!! After a phone call he has to talk to his boss about this issue and he will get back to me in an hour. REALLY!!!!!!I thought it was a scam!(Its now been 3 hrs-no response) Their company values as per their webpage- Trustworthy, Honesty, Reliable, Passionate, Customer-Centric. (B.S.) SO they would have just sat on this forever if I had not started looking into this and trying to find out what was going on, buyer beware, sketchy business and false advertising. As per their email, sorry we are losing money, we need you to pay more even though its FREE SHIPPING!!! May 22 still no resolution............ The more you dig into this company you will find this occurrence with others. You should distance yourself. High risk, not worth it, spend your time and money elsewhere! This National 5000 company might be doing great in other countries but in the USA its failing its customers at an epic level. Poor customer service equals crappy management. Slowing America 1 shipment at a time! My time and wasted energy to have to source everything again, not including my customers project delayed!

Bought a $4000 spool from them, the documentation is false, cable was rated at half ampacity than stated. Support has no techs on staff, only indian reps who parrot what the documentation says. Followup 6/16 - Got an email from trustpilot saying nassaunationalcable flagged my review for containing harmful or illegal content. Trustpilot looked at it and put the review back up. Now i got an email saying nassau wants my personal info... lol. Their website showing up 1st in search results is a marketing trick, it should be on page 10.

If I could put negative stars - i would. Made an order, website said it was in stock, then they come back and say they don’t have it, but they can get from somewhere else for more expensive. Went to their parent company, ( that was that “somewhere else), made an order for slightly different products - just for the same person to come back with the same thing. Don’t bother wasting your time and having your funds getting hung up waiting for your bank to process refund. They are filthy liars!!! Just go somewhere else!!!