Nassau National CableReviews of nassaunationalcable.com

There were pros and cons. The good news was that the price was great and very competitive. The order shipped fast and was wrapped and very well protected from shipping mishaps. The bad news was a lack of communication after my product was shipped. I was told when I placed my order that I would get an email notification when my items were shipped with tracking information attached. This was important since I had made arrangements with the business where it was being shipped and told them I would let them know the day it was to arrive. I received absolutely no notifications at all. There were two items ordered and one showed up at the business one day unexpectedly and three days later the other half showed up. I did not receive any tracking information, didn't even know my order was shipped. When half of my order arrived I called NNC to inquire about the other half and was transferred to three different people and was finally told that the shipping department would send an email concerning the second half of my order. I received it but have never heard a word from NNC at all. Poor communication.

Ordered online and then told not everything I ordered in stock. In order to receive my order had to pay an extra 150 so they could order from another vendor.

I've updated my review after Nassau reached out to me to address some of the concerns I had, and at this point I do intend on purchasing from them in the future, now better understanding both their website and policy on minimum lengths. I do hope they will update both their website and policy to make it easier for newcomers, and so that expectations are clear. I will update this review again after I next work with this company. ________________________________ Original Review: I wanted to like this company, and have ordered 3 times from them, but at this point I'd recommend trying first to get your wire from a local electric supply, or one of the big box stores. The first order went without a hitch, but second order was split in 2 parts, and one part took nearly 2 weeks to arrive. Third order: their website allows ordering of stranded cable by the foot (makes sense, right?) and does NOT specify a minimum; day after ordering, I get an email saying they are "out of stock" without specifying which wire out of 2 that I ordered they were out of stock, then after replying to them, they tell me there is an 100ft minimum order required of this type of stranded cable? WTF? Put it on your website then - don't waste people's time. Also, the email from the rep had their phone and extension, but when calling the company there is no method of contacting the rep by extension number...again, wtf, don't waste people's time. Lastly: I finally got a live customer service agent by contacting sales and then giving the extension number I needed, and low and behold: I get a fast-talking and nearly incomprehensible Indian (from India) agent.... I love Indians, but when I need help with an order that the company is at fault of screwing up on, I love even more talking to someone who I can understand. Massive fail on the part of Nassau Cable. You guys can certainly do better in all these aspects, and without improvement, you will lose business to others who do these things right.

I have ordered a 4/0 feeder cable. The picture showed color coded cable as well mentioned in the description: "The PVC is color-coded to enable easy identification of the cable." I have received a cable that was not color coded and the customer service refused to provide a refund or replacement even after multiple email attempts. After that, I have submitted a charge-back with the credit company and posted this review. The company representative called me and apologized for what happened. The issue was subsequently fixed and the charge-back is accepted successfully.