Nassau National CableReviews of nassaunationalcable.com

The product itself arrived in good condition, but the fulfillment and communication process was disappointing. After ordering with free shipping, I was contacted and told the order was too heavy required LTL freight. I was asked to pay extra shipping (quoted as a $190 loss for them, after some back and forth they discounted to $120). Tacking on additional freight fees after the purchase was frustrating considering it arrived via FedEx Ground anyway. Be sure to read all the fine print on the free shipping offer when ordering a large shipment of wire. I will definitely be looking elsewhere before I place another order.

The prices are good. The shipping claims on their website are not good. They can't even tell me when it will ship. Chat with them and you'll get nothing but scripted, canned answers. I called them, they were over the top empathetic and promised me I'd hear something by the end of the day. I've not heard a word. Terrible shipping times. Terrible customer service. Terrible communication. Won't shop here again.

Good morning, I’m sorry to say my experience was not good, partly because my mailbox in point Roberts had closed, I did not know that when I used that address. But after that I did receive 1 fitting, I needed at least two and I think I ordered 4 fittings. Also when the one 3 dollar fitting showed up there was a 142 dollar shipping fee. The 7/16 x 1/4 male adapter was exactly what I needed but I needed a couple more. Anyway, how ever that happened I’m still short and it wasn’t that great of an experience, thanks for the one fitting though

So far I have only received half my order and I can not find any verification that the rest was ever shipped.

Tsunami of positive reviews online must be fake. They use the same incompetent distributors as other Internet middleman (aka W&C Your Way) websites. I expected them to ship direct from Long Island (being, you know, NASSAU cable with a 516 area code) but nope, apparently they're just a middleman. The distributor screwed up (AGAIN) and didn't send $60 of 6AWG wire. Nassau's online chat just said, "call so-and-so" and was useless. I called and had to jump hoops photographing the box and its contents just like when "W&C Your Way" screwed up a previous order with the exact same distributor in Middletown NY (A-Z Industries). I started posting a negative review on an email I received from Nassau and they deleted the review and wouldn't let it go through. I'm never buying another Internet order again from ANYONE unless I'm desperate; the cheap low prices aren't worth jumping hoops and wasting time. The only reason it's two stars is because the distributor was finally forced to send the correct cable. One more thing: the "Green" grounding wire I ordered was a faded olive green and doesn't look anything like the website bright green color. Buyer beware when purchasing wire on the Internet; nobody is providing good products or competence.

In early June 2024, I ordered a 45 ft. length of CPE-jacketed 12 gauge wire (tray cable). I received the order promptly. However, just before installing the wire I noticed the outer jacket said "PVC," which is a less UV/sunlight-resistant and much less costly kind of wire. I began communicating about this with NNC on June 14, with numerous phone calls and emails seeking to get the right cable sent to me or get a refund. Notably, the cable that was sent to me was from a warehouse in Houston, TX and had a different order number than the initial NNC order. On June 17 I received an initial email response from NNC (Nella) apologizing for the mixup and saying she would check with the warehouse. Per her request, I sent a photo of the cable jacket showing it was PVC-jacketed. On June 18 Nella offered to arrange the return of the incorrect wire and I responded on June 18 saying I was happy to have UPS pick up the cable at my home or to have the return shipping label emailed to me. On June 24 I emailed NNC informing them I had still hadn't received a return shipping label or instructions. With additional phone calls, Nella finally arranged for UPS pickup from my home. Despite the incorrect cable being picked up on June 24, there was no known action by NNC to promptly send me the correct cable or issue a refund. I never heard from NNC about whether they had the correct CPE cable in stock (it remained listed as available on their website). On July 1st I emailed Nella and others on the NNC team including NNC principal Siraj Rasul for a status update. I included Rasul on subsequent emails. After not hearing back for a week I sent another email on July 8, and on that day received an email from Nella saying my refund would be processed. A few days later I called for a status update and on July 11 received an email from NNC confirming the refund was being processed. The refund finally credited to my bank account on July 13. I don't know how representative my experience with NNC was, but I don't expect to take chances and order from them again.