Baily
BAD COMPANY
I ordered expensive cable from this company and they sent us one that was too short. I have tried to resolve this issue- get the correct cable sent or a refund- and they are not helping me. The customer service representative in INDIA says they can’t do anything for me. Anyone in the US actually work for this company and can help me?! Do not order from them! They’re keeping all of my money and not getting me the correct product I paid for. This is fraud until they make it right!
Response from Nassau National CableJul 10, 2024
Dear Baily, Thank you for your feedback. We sincerely apologize for the issue you experienced with your order in 2022. We strive to provide excellent service, and it's disappointing to hear that we fell short. Has this issue been resolved through other channels since then? If not, we'd like to make it right. Please contact us at [email protected], and we'll offer you a $200 store credit as a gesture of goodwill. We appreciate your patience and hope to restore your trust in our company. Best regards, Customer Service Team Nassau National Cable