Jerry H.
Horrible warranty experience
They work pretty good but I paid an extra 100$ to get the Bluetooth I didn’t read the fine print it wasn’t to where my phone could connect it was only an app to turn them up or down. Then 1 of them went bad 6 months later I returned it to be fixed or replaced after they had it a week I contacted them and they told me that they didn’t have a replacement at the time and the only thing they would do is give me a refurbished pair of the next step down that didn’t have Bluetooth and when I voiced that I was upset I wasn’t getting my original pair that I paid for they said this was the only thing they could do. They did send me an attachments kit for free since I had just purchased one for the other set and it wouldn’t work on this set but it is still unacceptable that they wouldn’t even replace my hearing aides with the same one and didn’t even offer to give me the100$ difference
Response from Nano Hearing AidsJan 30, 2024
Thank you for sharing your feedback with us which we will pass along to our team. We genuinely appreciate your input as it helps us identify areas where we can make improvements. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced. One of our customer service team members will be in touch with you to discuss your concerns. Should you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We look forward to connecting with you and ensuring a smooth experience with our products. - Nano Support Team