Nano Hearing AidsReviews of nanohearingaids.com

I have had a problem with the hearing aids since August 2022 when I received the first pair and heard nothing but whistling which irritated my ears. I called NANO and they told me to return them, which I did and they sent another pair. This exchange process happened three more times. They received the last return shipment on February 20, 2023. I was informed they would be checked and I would receive a refund. I sent three e-mails asking for the status of the return with no response. I called today March 23,2023, and was told I owed $79 for repair. I asked for a supervisor and discussed the situation with the answer being (no resolution. The Supervisor never did get to actually use them. The site says there is a one year warranty. Also, they send $50 worth of free batteries which are marked expiration date March 2022.

They will not refund. Bought on1/26/2023 and called and got RMA # on 2/13/2023. Mailed them back on 2/14/2023. They received them on 2/16/2023 The online ads say they will refund within one business day, not true. Today is 3/10/2023 and no refund. This company is a total fraud and should be put out of business. Have filed a complaint with FTC and Florida AG. If this does not work I will take to court. PS: I filed a dispute with the credit card company and they refunded my money right away.

I ordered a set of these for my dad and unfortunately they did not work for him. I contacted the company followed all their instructions and within one week they refunded every dime of my money. Companies like this who offer a money back guarantee and make the process easy and seamless are to be commended. Thanks Nano for a Great experience!

Can't get a refund. It's been three weeks since they received them back. Three calls later and I'm still waiting. Now they tell me they will inspect them tomorrow. After that it will take 48 hours to issue the refund. Their web site says refunds within 24 hours after receiving them. I bought their best in ear hearing aid. CIC DIGITAL HEARING AIDS. Cheap amplifiers. They squeel even in the charge and one came apart just pulling it out of my ear. Bad product and company. STAY AWAY.

It is a scam! BE CAREFUL! If you try to return and don’t have an RMA, they deduct 20% off your purchase price. Read the return instructions, they try to either deny your return or penalize you 20%.

Update, Got the RMA and the digital set. Not what I need but they did finally stand by the warranty. The Online advertising should be very specific that within 45 days they can be returned any reason if you have followed all the steps in the evaluation instead of springing that when you try to send them back. Most options for some folks, I just need amplified hearing I can’t afford the more advanced features like Bluetooth and call reception. update, I finally got a call from support and an RMA number plus the offer to send me the digital unit to try in order to determine if that would work for me. If not I can return both via the RMA number and if yes then I would return the original analog unit. changing to a 4 star until this is completed. The product will not work for me but, getting a RMA number seems impossible. Email response says returns dept will call you. They don't call you. If you call, the agent cannot give you a RMA number, they have to have the other team call you. They don't call you. 'can be returned within 45 days for any reason'. Stand by your policy Nano. Very disappointing.

I'm trying to return the hearing aids as they do not work for me. I sent an email to nano. They gave a customer hotline number which I called and was to receive a call from them in 24 -48 hours which I never received. So, 2 business days later I call again was informed that I was on the priority call back list and will get a call in 1-2 hours. No one called. Very poor customer service so far.

I do not like writing negative reviews, but I do want to protect consumers from bad priducts or situations. The Nano hearing aids fall into this category of not good or bad. Be warned by all the negative reviews here that these hearing aids are: 1. all are made in China 2.of poor quality and they are not adequately quality-comtrol tested before being sent to the buyer 3. cheap and not of high durability. How do I know this? Simple, 5 defective paired hearing adis received in 2 mailings. A. The warehouse in Las Vegas Nevada sent 4 of the ordered products and left out the rechargable, behind- the-ear aids. They verified the error and sent the missing aids within a few days after the agent verified the error. B NONE of the rechargable hearing aids charged appropriately and I verified this using my wife's other charger unit for her older aids and knew the outlet was working and the charger for her old aids worked on her old aids. The NANO aids require unique, special chargers that come with their aids. I told the agent that ALL the aids needed to go back as dysfunctional, bad units and he gave me a RMA number. C. We made every attempt to use the two similar battery units and the two "free" CIC rechargable in- the-canal aids and they did not work no matter what we did following the instructions to the letter. D. I called the agents who are generally kind and nice. I told them we had complete fails and ALL the units were defective. They were told the units were absolutely poor quality controlled, defective and should never have been shipped. I was given an RMA number, wrote a two page letter of explanantion on what was wrong and required them to give me a verified corporate return label for the $1445 debacle. They said three days after receipt of the aids and a verified warehouse inspection that a reimbursement would be made. My followup call a week later verfied they arrived safe and intact, were approved for refund and it would take a month. I told them and clearly said that such a delay is unacceptable and they needed to send a refund by Feb 8 rather than Feb 23. I told Nano that they charged my card immediately on ordering and,they got that money and I needed it back ASAP. I also filed a formal dispute with the credit card company on this transaction. The refund was given by Nano on Feb 11. Save time, save worry, save frustration and buy hearing aids that work. You may need to pay more, but you will not have these poor aids to deal with. Seek out Trust Pilot as a guide for sure, but also check reliable, unbiased audiologists on the internet who write valid and intense and full reviews. Happy and better hearing and thinking to all.