THELMA
I found the customer service lacking…
I found the customer service lacking and sometimes rude. I will never deal with the company again. They even forgot to tell us we needed an electrician to setup the filter.

Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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THELMA
I found the customer service lacking and sometimes rude. I will never deal with the company again. They even forgot to tell us we needed an electrician to setup the filter.
LIAM
great service and customer service
THOMAS
Purchased a patio dining set a month ago. Little to no correspondence since, unless I initiated it. My credit card was charged the day I purchased it, yet I still do not have it. When I called two weeks ago, I was tolde it would be here last week. No call yet. There was also questions about what I actually ordered. You guys can do much better
Kelly L.
Steve, was great to work with!
MARY
Sales person who worked with us was very friendly and knowledgeable. She worked With what we were looking for & answered any and all questions that we may have had.It would have been nice if there had been any deals going on, especially with what we are all going through...
MARLENE
I am not happy with Nameco I haven’t been able to open my pool because they can’t give me the right chemicals to clear the pool to make it safe for my kids to swim in.
MICHAEL
I got excellent service from James
JOE
Good service in trying times. Diane at your Colonie store was very helpful.