Namco PoolsReviews of namcopool.com

No response at all to two requests submitted to customer service.

I'm still waiting for my liner!!!

I don’t know how the pool liner is because I never received it . I placed the order on June 19 th . And haven’t heard a word they charged my credit card . I have e mailed customer service and called several times still no responds

So if anybody has followed this or wants an honest experience with working with Namco....please read. Finally I got a call from James out of the Manchester CT site, I had him explain a normal experience from sale to operation and let him know not a single thing he explained happened to me. He then listened to an epic rant and apologized. He setup time to come do a site visit, bringing a new filter cartridge. He was onsite for almost 2 hours, he found a crimp inside near the drain..... After he left I drained the water again, using the filter he brought, plus his fix.....I have clear water. And it has been a month. James lost a screw for the panel and it did take 3 weeks for him to send a replacement but he did. Kim woods was as helpful as possible. James was as well. I escalated to VP level, reached the VP of sales/customer service and he said I would get a call from their Jacuzzi specialist but I would never get that call and had to follow up multiple times until finally James was engaged. I am extremely disappointed that after having an executive escalation that VP who scolded me never called to confirm my issues were resolved. If anybody needs an explanation of the executive structure of Namco please read my email or reach out. I would be ashamed to have this man as my leader knowing he will not support me as an employee. I used this review platform and subsequent emails to ask for a call with this VP of Sales/customer service and the CEO and was met with arguments from said VP. He would not do this, was argumentative and used borderline bully behavior because of my review. All I wanted was to be heard. To have the VP of Sales/customer services boss to hear how I felt being talked down to. Being scolded for wanting your company to fix the problem I was having with my hot tub. Total first world problem. The only time I felt this VP jumped was when I left a inferno scathing review of him. Not when I left a medium scathing review or a positive review. I WAS ACCUSED OF BEING DEFAMATORY AND LIBELOUS from the VP of sales/customer service, in my attempt to speak to somebody above him. Anybody want that email chain? Not once in the bully emails I got did he recognize I applauded two of his employees.I was asked to change my review because it identified an individual in a negative light, I was not asked to do that when I named people in a positive light. DO NOT BUY FROM THIS COMPANY. YOU SHOULD USE YOUR OWN JUDGEMENT AFTER READING ALL REVIEWS BUT KNOW THAT NAMCO POOLS CAN REQUEST CHANGES TO REVIEWS ———————————_ All I wanted was to tell them how crappy they (Namco) made me feel. I have to make an edit to this and if Namco ever does step up to help me this could change. My hot tub has been such a source of stress for me. My local Namco is no use because their analyzer is broken and their staff, manager included, do not care one bit. Kim Woods has tried to help me, but she is remote and to that point she can only help so much. I have had nothing but problems....cannot get the water clear. I am going to a local company for chemical checks and it’s baffling them. I keep telling Namco there is something wrong and Kim opened a ticket. A month ago. Nobody has called, emailed, texted, nothing. Kim included the VP of sales and marketing, David Peterson, who has told me their in house jacuzzi person will call me. She doesn’t. I added the CEO’s email to the thread today, because I wanted to drain this thing for a 2nd time since I got it in June, AND IT WONT DRAIN. So instead of apologizing or doing anything customer centric I. Any way HE SCOLDED ME FOR ADDING THE CEO. I am now waiting on a call tomorrow, not holding my breath. We pulled the trigger on a J235 Jacuzzi, bought on Memorial Day, through Kim Woods, who is doing e-commerce orders. I cannot day enough positive things about Kim. She has been extremely responsive and very professional and seems to have been at Namco to know how to make things happen. I have had some issues with the hot tub.....the water is cloudy, even with chlorine and clarifier in it, but I have engaged Kim and will work with her. The reason this isn’t a 5 star review is because the folks in the Auburn store aren’t Kim and didn’t make me feel the love she did. Their special analyzer has been down, but Kim told me that not the store employees. I am very grateful to be working with Kim. Seeing some of the reviews here are scary and I am glad I didn’t look here before buying......but knowing Kim is my go to person has provided me so much comfort. Thank you Kim for all your hard work!

I purchased a pool on 5/24 and was told it would be delivered in 3-4 weeks. Customer service doesn't answer, Facebook messages and e-mails remain unresponded. There were no responses to phone messages and e-mails to the Swansea, MA store. I went to the store and was told to call customer service. After pressing, I was given an extension. Finally I spoke with someone who told me there wasn't a pool after all. When I returned the pool to the store, they told me a replacement pool was made - and could somehow find that information. I returned the pool on 7/1 - as of 7/14 I still do not have a credit.

My experience was great and loved that Kim was very helpful and great with us. The best feature was that I can text back and forth when it was Convenient for me. That was awesome thank you.

Item was never received all customer service numbers state mail box full unable to leave a message

I had a horrible experience with ordering online. I ordered from here 6 weeks ago never got my items. I then called got no answer and when I finally got through to an answering service I left a message and never got a return call. Awful customer service and apparently delivery because I never received my item. Extremely dissatisfied will never order from them again.