Namco PoolsReviews of namcopool.com

Ordering was great. Now we will see how fast you send it and I receive it!

There is no way to tell when I will get my product and I emailed them 3 days ago and do not have a reply yet. With today's technology, that is not an acceptable time frame for a response to email nor is is acceptable that estimated arrival date is not immediately supplied.

The on line process was very easy, and for some reason it would not take my first credit card so I had to use another and it went through. I am just waiting for my purchase so I can close my pool. When the cover arrives I will send another review on how the product was.

Excellent service and the prices can't be beet

Excellent service and product!

You charged my account before you even knew the product was in stock I never received it and was charged to my account I emailed and explained what happened and still haven’t heard back I will never do business with a company as as bad as yours

Service and ordering were easy and stress free. The only small thing I would suggest is with the delivery process . They were not able to accommodate delivery place, For example they would only deliver it in our driveway and not to our yard. This was not a huge problem but it would be a nice extra if they could have accommodated it.

I am reading all of these reviews and it is completely absurd that so many people are having the same experience. Namco cashed my very large check (almost 2 months ago) that was for a hot tub that I still do not have. When I asked for a refund I was told I would be receiving a check, which I do not have either. I have filed a consumer complaint with the attorney general having not been able to reach anyone within the company who can help. I am beyond frustrated and am completely baffled that they think it is ok to swipe someone’s money in return for no product and terrible customer service. I hope to receive my refund any day now, but am not holding my breath.