The Nail SuperstoreReviews of nailsuperstore.com

Response from The Nail SuperstoreJun 6, 2014

Dear V Nails, We apologize that you did not have a good experience with us but we would just like to say that our products are of the highest quality and we are very meticulous when packing and shipping our items. We take pride in our customer service and have thousands and thousands of happy customers. On our website, we state our policies for shipping fees, restocking fees and warranties on our website so there are no hidden fees. We make it easy to find and read so that all customers are aware. We are not in the business of tricking customers or pulling one over on them and we are sorry you felt that way. We are in the business of providing only the best nail supplies! You can head to our site to see all our policies; everything is on there. If you'd like, please let us know the number of the order you are unhappy with or the phone number under your account and we can take a look and see what went wrong. We hope you'll give us another chance! We've been in business for 18 years and are dedicated to the professionals of the nail industry!

Response from The Nail SuperstoreApr 23, 2013

Our side of the story: customer used an unqualified installer with no plumbing experience and license to install this spa. He made some modifications without knowledge or approval from manufacturer which automatically void the warranty. The installer damaged the spa and now customer put the blame on us. The Nail Superstore has been in business for 18 years. We have thousands of happy customers from around the world. See it for yourself. Check out reviews from our customers on our website and positive feedback from our eBay store.

Response from The Nail SuperstoreAug 27, 2011

Dear Susan, We value feedback from all of our customers and we're sorry you didn't have a positive experience. We hope you'll give us another chance to prove that we're the right nail supply company for you. Regarding to your comments: 1. "Customs & excise": we clearly stated on our website, "duties & taxes" are not included in our price. 2. "Adapter plug to convert the electric to use": we have no control over how and what each and other countries use. There is manual inside of the box which specified what voltage is required. The same information is also in the back of the machine. 3. "The hand piece was full of white powder", these exact words are from the manufacturer which how they described when they open up your machine for service. In any event, they had repaired your machine at no charge even though it is not covered under the warranty. 4. "The company have not responded and have kept this item": our customer service representative had sent many emails to respond to your concerns in timely manner. We have records of those. Yes, you are correct, the manufacturer still has your machine at their warehouse because of the fact that you refused to pay for return shipment. In all, we are sorry for your inconvenience. As our company have always been doing something right for thousands of customers all over the world, for over 16 years, we are willing to go beyond our responsibilities to accept the costs of shipping the machine back to you, except any other duties or taxes incurred in your country. Our customer service representative will contact you to arrange the shipment. We are thank you for your business and hope you will come back to visit us soon. Best regards, Kevin Huynh The Nail Superstore